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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room had a terrible smell. My daughter left her pillow in the room and we were not able to get it back.
Business response:
Dear Christine, We apologize for the inconvenience you experienced during your recent stay. The odor in your room and the difficulties with retrieving your daughter's pillow are concerning and not reflective of our usual standards of service. We regret any frustration this may have caused and are looking into both matters to prevent similar incidents in the future. Please reach out to our front desk directly regarding your lost item, as we strive to assist our guests with any belongings left behind. Your feedback is apprecia... read more
All rooms have refrigerators in them,if I didn’t know the smell I’d say it was urine.They have evaporators to take away extra moisture which gave the room the smell off urine, very annoying.
Business response:
Dear Ted, Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor you experienced during your stay. We understand how important a fresh and comfortable room is for our guests. Your comments about the refrigerator and evaporators are noted, and we will investigate and address this issue promptly. We appreciate your understanding and hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
Online, the property looked nice. In person, the hotel is trashy, interior and exterior. Give your marketing team, a hand for fluffing up your business. The employees were not nice, and I thought it was ridiculous that there was no continental breakfast breakfast. Grab a muffin and leave is the message that I received.
Business response:
Dear Adam, We deeply your experience fell short of your expectations. Please accept our apologies for any disappointment you encountered with the property's condition and services provided. Your feedback is invaluable to us, and we are committed to addressing your concerns internally to ensure meaningful improvements. Regarding our breakfast offerings, we understand the importance of a satisfying start to the day. We apologize for any inconvenience caused by the limited selections. Your feedback will be shared with our team ... read more
The non smoking room smelled of stale smoke and dirty dog. There was debris on the counters, human hair on the bedspread and under the covers. In the shower pubic hair was present. It was smelly and felt dirty.
Business response:
Dear Angelica, Thank you for bringing these concerns to our attention. We deeply apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we are taking immediate steps to address the cleanliness issues you described. Your feedback is invaluable, and we will work diligently to ensure that future guests do not experience similar inconveniences. Please accept our sincere apologies, and we hope to have the opportunity to provide you with a much-improved experience in th... read more
All I have to say needs to remodel quickly.
Business response:
Dear Ramon, Thank you so much for this honest review. We have noted your feedback about remodeling and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management
Elevator not working. Breakfast not very appealing. Uninvolved staff.
Business response:
Dear John, Thank you for choosing our hotel and sharing your feedback. Please know we never intend to disappoint our guests in any way. We regret any inconvenience caused by the elevator and apologize if our service and complimentary grab-and-go breakfast fell short of your expectations. Your comments are invaluable as we always strive to enhance our guest experience. We will address your concerns with our team to ensure a more fulfilling visit for our guests. We hope you will consider revisiting us in the future so we can m... read more
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,868 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.