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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
multi times our room key card did not work! Very annoying when you have to go back the lobby for help getting in.
Business response:
Dear Laura, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your room key card during your stay. We understand how frustrating it can be to repeatedly return to the lobby for assistance, and we are addressing this issue to prevent it from happening again. Your comfort and convenience are important to us, and we hope you will consider staying with us again for a smoother experience in the future.Sincerely,Hotel Management
DO NOT STAY HERE!!!!! Less than zero stars. This hotel will give your room away to someone else even though you have a confirmed reservation and prepaid for the room. The employee at the front desk was extremely rude, unhelpful, walked away from the front desk and hid somewhere, and refused to help us. She told us the hotel over books all the time to make sure they are full. Don’t let this happen to you!!!
Business response:
Dear Alex,Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your stay. This is certainly not the standard of service we strive to provide. We understand how distressing it must have been to arrive with a confirmed reservation only to face such issues. Please be assured that we are addressing this with our team to prevent any recurrence. Your feedback is valuable, and we hope to restore your confidence in our service in the future.Sincerely... read more
I know it's are allowed, we brought it I've dug, but there was dog hair EVERYWHERE. It had not been vacuumed. Dog hair all over the sheets. If it had been properly cleaned then someone left a dog in there for a while afterwards.
Business response:
Dear Tristan,We are deeply sorry for the condition of your room during your stay. We understand how frustrating it must have been to find dog hair and unclean sheets. This is certainly not the standard we aim to provide. We will address this issue with our housekeeping team to ensure proper cleaning procedures are followed. Your feedback is crucial, and we hope you will consider giving us another chance to offer you a more comfortable stay in the future.Sincerely,Hotel Management
The room smelled like animals had lived there and the hallway smelled on urine.
Business response:
Dear Lee, Thank you for your feedback. We sincerely apologize for the unpleasant odors you encountered in your room and the hallway. This does not reflect our standards, and we are addressing these issues with our team to ensure better maintenance and cleanliness. We appreciate your input and hope you will give us another opportunity to provide you with a more comfortable and enjoyable stay.Sincerely, Hotel Management
staff was nice all time but room condition and smell was very bad
Business response:
Dear Yoon Soo, Thank you for your feedback. We are glad you found our staff accommodating, but we are genuinely sorry to learn about the room conditions and odor issues you experienced. This does not reflect our standards, and we will address these concerns with our team to ensure improvements are made. We appreciate your comments and hope you will consider giving us another chance to provide a more pleasant stay in the future.Sincerely,Hotel Management
Shower dribble on full,no hot water. Elevator broken.
Business response:
Dear William, Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced with the shower and elevator. This is not the standard we strive to uphold, and we are addressing these maintenance concerns urgently. Your feedback is important to us, and we are committed to resolving these problems to improve our guests' experience. We appreciate your patience and hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
They said they have breakfast but they dont it was a protein bar and a mini muffin, elevator didnt work and alot of smoke smell
Business response:
Dear Jesseka, We are sorry our complimentary breakfast and the function of our elevator did not meet your expectations. We are aware of our guests' wishes regarding breakfast choices, which helps them determine future options. Thank you for taking the time to give us this feedback. We hope to host you again.Sincerely,Hotel Management
The floors in the room were sticky and gross. I did not feel comfortable walking without shoes on. The bed was very uncomfortable.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered with the floors and the discomfort of the bed. This is not the standard of quality we aim to provide, and we regret that your stay was less than satisfactory. We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We hope you’ll consider giving us another chance to offer a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,868 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.