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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’d say skip this one and move up a star. The only good part was the receptionist that checked us in Friday night. She was kind and courteous. That’s about all the good I can say. Our room stank like wet dog, there was one disposable water cup for our room. No coffee maker in room. Kitchen was devoid of all items. The grab and go breakfast was prewrapped old muffins and butter horns and granola bars the first day. Just a handful of muffins and oatmeal packets the next. The long term tenants seemed to be all around and hangin... read more
Business response:
Tiarnna, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Sink broken 2 days and no one to fix it. Light out as well. Breakfast was disappointing for that price of the room.
Business response:
John, thank you for choosing our hotel and taking the time to share your review. Our goal is always to provide a comfortable experience; therefore, we are disappointed to know you had issues with the sink in your room and that we failed to solve it to your total satisfaction. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. We have also taken note of your comments regarding the breakfast we serve, and we will discuss your comments with our food and beverage departm... read more
The flooring was ripped in the closet. The room smelled terrible like curry or some kind of Indian food. The knobs on the stove were filthy as well as the edges of the kitchen sink. Entry door on the side of building only worked about every third time. The staff was great, super friendly. Just had a gross room and nasty cigarette smell from people smoking next to the door.
Business response:
Jeff, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appre... read more
Worst hotel ever Worst hotel ever. Homeless inside the lobby and everywhere!!! Don’t stay here, I check in and check out immediately. Room smells like homeless encampments and is very outdated
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
This is the worst hotel I have stayed at in many years. The sheets felt like sand paper, there was some sort of waterproof cover on the tiny bed that left me with a sore neck for the first 5 days of my vacation. It’s like the management put lipstick on a pig. If you don’t look closely it’s ok, but if you sit on the chair your legs will get pinched from the cracks in the pleather. I was so disappointed that we booked another hotel.
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This hotel is within walking distance to many dinning facilities. What I did not like was the following. 1. The smell of the room was terrible 2. The cleanliness of the the furnishings required me to place a plastic bag on them prior to sitting ( I took pictures) 3. The over all cleanliness of the place was not up to my standards, even needing paint. (I have pictures ) 4. The bed, if that’s what it can be called was just a box spring and as hard as the floor.
Business response:
Thank you for your recent stay and for taking the time to post your review. On behalf of our associates, we apologize for the housekeeping issues you experienced. We will discuss your comments with the head of our Housekeeping Department to take corrective measures. We also regret the discomfort you experienced while sleeping in your bed. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,847 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.