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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was disgusting, it looked like a 3rd world country, in a 1st world country with 1st world charges. Disgustingly dirty, it looks like a mexican encampment, loud all night long. They were going from room to room, I am afraid I will get COVID. The room stunk so bad - yuck. I will never stay in another extended stay america again.
Business response:
we appreciate your feed back
Business response:
Crystle, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
bad
Business response:
We appreciate your feed back!
Cops at night, cops in the morning. Paper thin walk and terrible beds. The whole place smelled awful, I’d sleep better in my car
Business response:
We appreciate of your feed back!
Won't Stay Again I've got to say I was very disappointed. They advertise coffee and breakfast, which is no longer available due to COVID, although the other hotels in the same neighborhood do. The room has a nice kitchenette, but they don't tell you that you have to obtain utensils and a hairdryer at the front desk. They did not mention this at check in. The hotel smelled bad when you entered and our room smelled old which is probably why the windows were open in the room when we entered. The phone had not been cleaned and i... read more
Business response:
We appreciate your feed back
Disappointing stay This was one of the worst places I have ever stayed. Below is what happened. - when we checked in the front desk guy wasn’t friendly, at all, he was sloppy. - he gave us our first key card and when we entered the room it was occupied! There were luggage out and medicine bottles on the counter and a box of flowers! Thank goodness nobody was actually in the room at the time. - informed from desk and he didn’t give any reason and gave us another key card for the 3rd floor this time. Went up to our room and wa... read more
Business response:
Jessica, thank you for choosing to stay at our hotel, and we hope you will accept our apologies for not living up to your expectations, or ours. We make every effort to provide clean, comfortable accommodations, and excellent service, so we are extremely sorry for all the issues you mentioned. We hope you will consider giving us another chance to provide you with the stay you should always expect from us. Sincerely, Hotel Management
The person that checked us barely spoke to us, it felt like we were interrupting him by checking in. There was nothing telling us how the hotel was keeping things clean during our stay. The room was ok, however the shower curtain had hair on it and the shower didnt look like it had been cleaned in ages. Overall it was just kind of gross. We actually thought when we booked the hotel that it was someplace else, and I thought for $62 per night we were just getting a deal because people wernt traveling. It was probably an ok roo... read more
Business response:
Thank you for your feedback. It is disappointing you were not able to provide us with a better rating. Please know we have strict quality control standards that are meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe is unacceptable and not at all representative of our quality standards. We are ... read more
Business response:
Gary, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Appeared worn and not very clean. no breakfast. will not stay again.
Business response:
Sue, first and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We also regret the disappointment you had with our grab-and-go breakfast. We also regret the disappointment you had with our grab-and-go breakfast and front desk service. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,847 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.