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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs some improvement. The person who checked us in was friendly and informative. He told us elevators and card readers were having problems. The elevator, only one working, wasn’t an issue. The card readers didn’t function on the room door and side exterior door. Overall the hotel was shabby and in need of refurbishing.
Business response:
Dear Helen, We appreciate your feedback regarding our friendly and informative front desk staff members. However, we sincerely apologize for any inconvenience with the elevators and card readers; we will share your observations with our maintenance team to ensure a more seamless stay for future guests. Your comments are invaluable to us as we always strive to enhance our guest experience. We appreciate you bringing these matters to our attention. We hope you will allow us another opportunity to welcome you back and show you ... read more
OLD DIRTY SMELLED LIKE DOGS..............BEDS UNCOMFORTABLE
Business response:
Dear Tonya, We appreciate your feedback and deeply regret that your recent stay did not meet your expectations. Please accept our sincere apologies for the discomfort caused by the unwanted odor and our beds. We take these concerns seriously and will work diligently to address them, ensuring a more pleasant experience for our guests in the future. While we understand that your experience was not up to our usual standards, we hope you will consider staying with us again, allowing us the opportunity to provide you with a bette... read more
Don't stay here. NO ICE!!, Refrigerator not on, kitchen not stocked.
Business response:
Dear Tim, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
I let the front desk know at check in that there was a car in the lot with a smashed out window and glass all over the ground. I was told there were break ins 3 nights in a row. When I asked about security cameras or someone keeping an eye on the lot, I was told there is no security and "don't leave anything in your car." When I went to the wrong room by accident but my key card still opened the door and I walked in on another guest staying there, the front desk clerk told me it was impossible for that to happen and wasn't o... read more
Business response:
Dear Donna, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations and that you encountered several issues during your visit. We apologize for the inconvenience caused by the front desk clerk's response to your accidental entry into another guest's room. We will address these concerns with our team to ensure they handle these situations with the utmost professionalism and concern for our guests' well-being. We are also currently reviewing our securit... read more
We had a kitchen in our room with zero cutlery, cups or dishes. Our room had a bag of garbage left from the previous guest. Hairs in the bed. When we got back to the room after the concert, someone had been in our room and a dead bug was squished on our bed. We brought the gentleman in and he apologized and brought us a new bed cover. Breakfast in the morning is a package of oatmeal. Nothing else. Would never stay here again.
Business response:
Dear Tracy, We appreciate you choosing us for your recent stay during the concert trip. We sincerely apologize for the situation you described. You are correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. We have also noted your comments regarding breakfast. We will address this appropriately, and we thank you for your patience. It ... read more
房间味道非常难闻
Business response:
Dear Weijian, Thank you for your recent stay and for taking the time to post your review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon.... read more
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,868 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.