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Extended Stay America - Seattle - Bothell - West
- Hotels
- Bothell, WA
About this business
Location details
923 228th St. SE, Bothell, WA, 98021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was less than helpful when asked questions. Acted like more a bother than being helpful. Room smelled like smoke, frig was dirty and customers upstairs were extremely loud
Business response:
Dear Tanjala, Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. We are reviewing these concerns with our associates to ensure we promptly and appropriately respond to every guest request. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
Floor was very dirty and the room smelled terrible
Business response:
Dear Audra, Thank you for selecting our hotel and taking the time to write a review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Pay the extra for a different place My wife and I meal prep so I needed a place with a kitchenette. She recommended this chain of hotels. It was dirty and some what scary. People slamming doors all hours of the day and night. Didn’t feel safe. The cabinets were weathered and outdated. So was the furniture. A couple light bulbs burnt out.
Business response:
Dear Ben, Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Breakfast was disappointing to say the least. Cleanliness was disgusting. Kitchenette wasnt stocked with dishes or anything. Will never stay here again.
Business response:
Dear Kimberly, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite, and we regret if this was not communicated to you upon arrival. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for taking the time to leave your review.Sincerely,Hotel Management
Our room was dirty upon arrival, their "breakfast" was cheap coffee and some oat bars/muffins, there was a dog that woke up multiple rooms at 3am and the front desk said "NO" when I asked them to call the cell phone of the guest along with the day shift stating that it's "part of being a pet friendly hotel, and that their night gust services is the best in the laundry business". And there is absolutely NO water pressure in the shower. Sorry but to spend the money that you do for a hotel, you should get something for it other... read more
Business response:
Dear Kyal, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Waited at the reception for an hour to do check in more than one hour, no one showed up. And no responce from the desk number. Finally expedia helped me to get different hotel.
Business response:
Dear srinivasu, We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved experience.Sincerely,Hotel Management
Whole stay the hallway of our floor smelled like fish. I complained about it to front desk, they could give a crap about it. Room felt dirty, bed was uncomfortable, amenities were outdated and I couldn’t even get the tv to work. Whole place felt sus and unsafe to sleep but we had no other choice. Got a knock on my door at 1:30am two nights in a row, and that scared me. Wouldn’t recommend staying here, stay somewhere else for a little extra money
Business response:
Dear TAYLOR, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our Housekeeping and Maintenance team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you, and we are sorry. We also apologize for the issue with our amenities and the discomfort of our bedding. We have taken note of the concerns you raised as we continually strive to... read more
Frequently asked questions about Extended Stay America - Seattle - Bothell - West
How is Extended Stay America - Seattle - Bothell - West rated?
Extended Stay America - Seattle - Bothell - West has a 3.5 star rating with 1,847 reviews.
When is Extended Stay America - Seattle - Bothell - West open?
Extended Stay America - Seattle - Bothell - West is open now. It will close tomorrow at 12:00 a.m.