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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Older hotel in need of renovation. Room and hallway smelled of smoke and off notes. Did not seem like a hotel but more of a semi perm residence for some, completely not what I expected. Room was noisy, slightly unclean and furniture was showing considerable age. The hotel was completely understaff and the poor women at the desk was juggling several tasks leaving us waiting for over 20 minutes. She was pleasant and apologized for the wait, it was really not her fault but in my opinion the management. Disappointed and if I cou... read more
Business response:
Dear John, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to see you again.Sincerely,Hotel Management
The refrigerator and freezer did not work at all. Toilet wasn’t bolted down. Broken light switch with wires sticking out in bathroom. Microwave was dirty with burn marks. Burn marks on bathroom counter. Of 4 doors to enter/exit building only 1 was usable. Most of the employees that worked there were never at the desk and acted like they didn’t want us there.
Business response:
Dear Kyle, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues you encountered while with us. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next ... read more
This motel is a dump. Some woman who refused her name seems to be the lone employee who does whatever she wants. She didn’t physically slap me, but her mouth is in the gutter and makeup a mess. This dirty, rundown building should be demolished. Hopefully the staff can seek employment in SAmerica, which is where your calls route to when calling the front desk from your room
Business response:
Dear John, Thank you for bringing this to our attention. We are deeply sorry to hear about your experience and the issues you encountered during your stay. The behavior you described is unacceptable and not reflective of the standards we strive to uphold. We take your concerns seriously and will address them with our team to prevent this from happening again. We appreciate your feedback and regret the inconvenience you faced.Sincerely,Hotel Management
Old building and needs some updating/cleaning. The staff was lovely and very helpful!
Business response:
Dear Katherine,Thank you for sharing your experience. We are pleased to hear that our staff provided you with excellent service. However, we regret that the condition of the building did not meet your expectations. We understand the importance of a well-maintained environment, and your feedback will be shared with our team as we plan for updates and improvements. We appreciate your comments and hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
The property steals money from customers. They do not pick up calls if you miss you check in. They do not issue a refund. Kathleen, the manager on duty that day was rude and unprofessional. She walked away as I was asking a question. I will making a complaint with the BBB, Kent City tourism office and ADA office.
Business response:
Dear Nina, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Horrible location. Steals moneys from guests
Business response:
Dear Nina, Thank you for taking the time to write a review. We take guest feedback seriously, as it allowsusto continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.