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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Less than basic Slow bathroom sink, old torn bedspread, no working stopper in kitchen to wash dishes, etc
Not recommended There 6 nights. No maid service during that time. Stayed beside room where trash collected. Smelled very bad. Stains in carpet. TV shut off by itself every hour. No working WiFi as advertised. Toilet seat had cover that did not fit toilet, too small and very shaky.
Business response:
Jaime, thank you for choosing our hotel. We are sorry for the housekeeping and maintenance issues you encountered and regret the disappointing stay you had. We have taken note of your feedback and have shared it with the appropriate team so that we can improve our service and facilities going ahead. We also apologize you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provid... read more
Hotel needs to be renovated. The hotel room that we stayed in was old, carpets were dirty, the bathroom sink was clogged during the entire week of our stay. The bathroom clogged twice while there. There were no maid service. We were given a coffee maker to take to our hotel room but the front desk did not have any coffee bags for us to make. The grab and go breakfest entield of coffee and muffins only. I had rquested an early check in when we made rhe reservation a week prior but when we arrived we had to wait 5 hours for th... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I didn’t even stay here. I was told upon arrival that I couldn’t be checked in and that there were no rooms available. I am currently trying to get a refund on the reservation.
As I purchased my room through Expedia it never mentioned it was a smoking room. The hotel sold out of non-smoking rooms and could not change me. Spent an entire night in a smoking room— terrible!!!!!!
Worst thing was the smoking smell everywhere. At the time of checking in, we wanted to cancel the reservation but it was too late. So we decided to stay for all 3 nights . It was the WORST EVER.. smoking smell is everywhere. I would not recommend stay at this hotel if you have a wife and kids. Staff were ok and they gave us what we need but the hotel itself is very bad.. after I checked out I stayed in another hotel for one night and it was less than half mile from it. It was cleaner no smoking smell and most importantly les... read more
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you encountered. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very sorry and hope you will consider staying with us ... read more
Front desk customer service was really bad. Staff did not allow me to use lobby restroom as I checking in. No coffee maker in the room or in the lobby like other hotels, motels .
Business response:
Thank you for your review. We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We would also like to inform you that the coffee-maker is always available at the front desk and is complimentary. Be assured we will remind our staff to communicate this more clearly going forward. We truly hope this unfortunate situation will not prevent you from staying with us again. Since... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.