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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never got my room i made reservations for. Upon check in i was told there were no rooms available. Extended Stay America took my money and will not do a refund.
Business response:
Dear Kou, We sincerely apologize for the inconvenience you experienced during check-in. We understand how frustrating it is to arrive with a confirmed reservation only to be told that no rooms are available. We truly value your feedback and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Stinky, dirty hallway. Soon as we enter our room, the stench, unpleasant odor of musty and urine smell greeted us. The floor was unvacuumed and dirty. The bathroom floor still has urine on the floor. We hurried back to the lobby and cancelled our reservation. Worst "hotel" I've ever been.
Business response:
Dear Christine, We deeply regret the condition you encountered and sincerely apologize for the unpleasant odor, unclean floors, and unacceptable state of the bathroom. This is far below our standards, and we understand your decision to cancel. Please know that your concerns have been immediately addressed with our housekeeping and maintenance teams for corrective action. We are reinforcing cleanliness protocols and conducting additional inspections to prevent future occurrences. Your experience is not what we aim to deliver,... read more
Great staff. Just horrible dirty property needs a complete renovation and clean
Business response:
Dear Alisha, Thank you for sharing your experience with us. We’re pleased to hear that our staff left a positive impression and provided you with great service during your stay. However, we sincerely apologize for the cleanliness and condition of the property that did not meet your expectations. Your comments have been shared with our maintenance and housekeeping teams, and we are actively working on improvements. We recognize that a clean and well-maintained environment is essential, and your feedback helps guide our effort... read more
Sanitary issues and noise
Business response:
Dear Joe, We sincerely apologize for the sanitary issues and noise disturbances you experienced during your stay. This is not the standard we aim to provide, and your comments have been shared with our housekeeping and operations teams to ensure immediate improvements. We truly value your input, as it helps us enhance the guest experience. Thank you again for your honesty, and we hope to welcome you back under better conditions. Sincerely, Hotel Management
The first room that we checked in to was not clean, the bathroom smelled strongly of urine and there were stains on the side of the tub and toilet, the faucet was falling out of the wall, and the TV didn’t work at all. We went to the front to complain and were placed in another room. While the second room was a little cleaner, the toilet overflowed without any use. The gentleman at the front was very kind and came up to try to plunge the toilet. It seemed to be okay but then overflowed again as we were going to bed. We were ... read more
Business response:
Dear Allison, We sincerely apologize for the multiple issues you encountered with cleanliness, maintenance, and the inconvenience caused by the overflowing toilet. We understand how frustrating this must have been and regret that we couldn’t fully resolve the situation during your stay. We value your input and hope to have the opportunity to provide you with a much improved experience. Sincerely, Hotel Management
Staff was very helpful and friendly , you honestly get what you pay for , trash cans around the hotel were full to the brim , people smoking is random areas of the place , beds were comfortable, only down side to our stay was our tv not working tried two different remotes and it would just turn on to the main menu was not able to connect to any channel with any button on remote , our toilet was clogged every time we used it we had to use a plunger to unclog it pretty upsetting and inconvenient .
Business response:
Dear Guest, We are glad to hear you had pleasant encounters with our associates and that you liked the comfort of your bed. However, we apologize for the inconvenience you experienced during your stay. A clogged toilet and a non-functional television are unusual, and we understand how frustrating and disruptive that must have been. Additionally, we regret any oversights, and we are following up with our housekeeping and maintenance teams to address them promptly. Your feedback is important to us and will help us improve our ... read more
Place was dirty and smelled like old mop water
Business response:
Dear Guest, Thank you for sharing your experience. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.