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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Management was horrible. Kids were playing on the elevator and outdoors like if you were in an apartment complex, parents nowhere to be seen Would never go back there.
Business response:
Dear Kadey,Thank you for sharing your experience. We apologize for the issues you encountered with management and the disturbances caused by unsupervised children. This is not the level of service we aim to provide. Your feedback is important, and we will address these concerns with our team to improve our guest experience. We regret that your stay did not meet your expectations and hope you consider staying with us again in the future.Sincerely,Hotel Management
The Non Smoking Room obviously had been smoked in.
Business response:
Dear William,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the condition of your non-smoking room. This does not reflect our usual standards, and we will be addressing the issue with our team to ensure all rooms are adequately maintained for our guests. We appreciate your input and hope to provide you with a much better experience in the future.Sincerely,Hotel Management
NOT SAFE! This was truly the worst experience we have ever had. DONT STAY HERE!!! We got to the room and it smelled like gas so they moved us. At 1:00 am a person walked into our room with a key card. They never changed our room number and rented it to someone else! When I called and told them, the women at the front desk said it wasn’t her fault and hung up on me. We got a Kitchenette but no silverware, paper towels, coffee pot, toaster or anything else. You had to go and ask for everything and they are not nice about it. N... read more
Business response:
Dear Courtney,Thank you for bringing these serious concerns to our attention. We sincerely apologize for the distressing experience you had, particularly with the room mix-up and the way your situation was handled. This falls far below our standard of service, and we will be addressing this with our team to ensure such incidents never happen again. The safety and comfort of our guests are our top priorities, and we regret that we did not meet those expectations during your stay. We understand your frustration regarding the m... read more
It took way to long to check in. When we did check in, we were given a room that already had a family in it. I was so embarrassed when I walked in. The gal at the front desk was nice but there was a disconnect at shift change.
Business response:
Dear Jessica,We sincerely apologize for the mix-up during your check-in process and the discomfort it caused. We understand how frustrating and embarrassing that situation must have been. We are addressing the issue to ensure smoother communication during shift changes and prevent such occurrences in the future. While we are glad our front desk staff was kind, we are committed to improving our overall service. We hope you will give us another chance to provide a seamless and enjoyable stay.Sincerely,Hotel Management
Bad Needs remodeling badly, a smell in room
Business response:
Dear David,Thank you for your feedback. We apologize for the discomfort caused by the smell in your room and for the overall condition not meeting your expectations. We understand how important a fresh and well-maintained environment is to our guests, and we are actively reviewing areas that require updates and improvements. Your comments are valuable to us, and we will consider them as we work to enhance our facilities. We hope to welcome you back for a more comfortable and improved experience in the future.Sincerely,Hotel ... read more
New tv that didn’t work with both remotes and staff had no idea on how to fix. Dirty dirty room with bugs, cockroaches and spiders abundant. If the cost wasn’t so high for that area, we would have just left and went to another hotel. This place was absolutely terrible. I will never stay at one of these places again.
Business response:
Dear Michael, Thank you for posting a review of your recent stay. We are genuinely sorry for the issues you encountered. We appreciate you bringing this to our attention, and we want to let you know we will address these concerns. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit.Since... read more
The 1st room had cockroaches they moved us to the other side of the hotel
Business response:
Dear jesica, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize that this was not your experience. Your concerns have been shared with our team, and we will follow up to determine how we can enhance our service to our guests.Thank you for choosing us for your stay. We hope you will allow us to show you the hospitality you deserve the next time you are in the area.Sincerely,Hotel Management
Comfortable bed. Our room was quiet. This hotel needs a total rehab. Everything is falling apart. We stayed for 5 nights & could not get a hair dryer until the 4th day. The kitchen has NO supplies, you need to ask for all dishes, pots & pans, etc. The furniture is worn and beat up. I would not recommend this hotel.
Business response:
Dear Nancy, We are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make this right for you while you were here so we could make the most of your visit. Thank you for choosing us. We value your feedback and hope you will allow us to host you again so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.