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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
With outside corridors and location next to freeway, the experience of entering your room is cold & noisy. The room itself was rather dirty and barely functional. The bedding was thin. Even though the place is called 'Extended Stay', I won't stay there for more than a day. My advice to you: Spend a few more dollars and get much better value nearby.
Business response:
Dear Anil, Thank you for sharing your experience with us. We regret to hear that your stay did not meet your expectations. Your feedback regarding the noise, cleanliness, and bedding is concerning, and we sincerely apologize for any discomfort caused. Our team is committed to addressing these issues to enhance the quality of our accommodations. We value your input as it helps us improve for future guests. We hope to have the opportunity to welcome you back under better circumstances.Sincerely,Hotel Management
I travel more than 75 room nights a year and in more than 70 countries. This is the most inhospitable place that I've ever stayed at. 1st room had cockroaches and a couch that a cat shredded as a scratching post. Gross food and or other spatters on the walls. I have pictures to share of these conditions. I coordinated with the front in advance about adding an extra room night. Asked the woman onduty if better to do it with her at that moment or on Expedia as we were working long hours through the night. She stated Expedia wo... read more
Business response:
Dear John, Thank you for your detailed feedback. We deeply regret that your stay did not meet expectations, and we sincerely apologize for the condition of your room and the communication issues regarding your reservation. This is certainly not the level of service we strive to provide. Your concerns about cleanliness and the front desk staff have been addressed with our team for immediate improvement. We hope you'll give us another chance to offer you a much better experience in the future.Sincerely,Hotel Management
Need improvement
Business response:
Dear Vitaly, Thank you for being our guest and leaving your comments. It is unfortunate that you did not enjoy your overall stay with us. We appreciate your feedback about the condition of our hotel. We are having similar discussions and have shared your feedback with the appropriate individuals in our organization who are finalizing our plans. We hope you will revisit to see our improvements and dedication to outstanding experiences firsthand.Sincerely,Hotel Management
Roaches in the room! Female staff was not friendly.
Business response:
Dear Lydia,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the presence of roaches in your room and the unfriendly service you experienced from our staff. This does not reflect our commitment to cleanliness and guest satisfaction. Please know that we take such matters seriously and will address these concerns with our team immediately. Your experience is important to us, and we are committed to making improvements. We appreciate your understanding and hope to have the opportunity to... read more
Nasty I found a condom in my toilet
Business response:
Dear Derilyn, Thank you for bringing this to our attention. We sincerely apologize for the housekeeping oversight during your stay, as it does not reflect our commitment to cleanliness. We understand the importance of a comfortable environment and will address this issue with our team to ensure thorough cleaning standards are maintained. We appreciate your feedback and hope to provide you with a better experience in the future.Sincerely,Hotel Management
Hotel was overbooked and they turned us away
Business response:
Dear Jerome,Thank you for taking the time to share your experience, and we sincerely apologize for the inconvenience you faced due to the overbooking situation. It is never our intention to turn away guests, and we understand how frustrating this must have been for you. We strive to provide a seamless experience for all our guests, and your feedback highlights an area that requires immediate attention. Please rest assured that we are taking steps to improve our booking processes to prevent this from happening again. We appre... read more
Cockroaches in the room
Business response:
Dear Martin, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room. The presence of pests does not reflect our cleanliness standards, and we understand the discomfort this must have caused. Please know that we have immediately alerted our pest control and housekeeping teams to address this issue and ensure it does not happen again. We regret that your stay did not meet expectations, and we hope you will consider giving us another chance to provide a more comfortable experience.Sincer... read more
Room 107 is terrible room
Business response:
Dear Han,Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. Ensuring guest comfort is our priority, and we apologize for any inconvenience you may have encountered. Your concerns have been shared with our team for immediate review and necessary improvements. We hope you will consider staying with us again, and we would be happy to ensure a more comfortable room on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.