Extended Stay America - Seattle - Southcenter

Business response:

Dear Guest, We sincerely apologize for the unpleasant odor you encountered in your room. This is not the standard we aim to provide, and we regret that it impacted your stay. Our team is addressing the issue to ensure a more comfortable environment moving forward. Please know that we’re always happy to assist with a room change when availability permits. Your comfort is our priority, and we hope to serve you better next time.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. However, we will be sure that the space you have occupied is professionally inspected and treated as a precaution. Thank you again for bringing this to our attention. We hope to have another chance to show you the hospitality and stay you deserve whenever you return to the area. Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during your stay. The presence of cockroaches and the door handle malfunction are absolutely not acceptable, and we take these matters very seriously. We will immediately address these concerns with our housekeeping and maintenance teams to ensure such incidents do not happen again. We will thoroughly investigate the matter and take appropriate steps to address your refund request. Thank you for bringing this to our attention. Your satisfaction is important to... read more

Business response:

Dear Guest, We sincerely apologize that your stay did not meet expectations, especially regarding the kitchen setup, missing amenities, and bed comfort. We do provide kitchenware and hair dryers upon request at the front desk and regret any inconvenience this caused. Your comments are valuable as we work to improve guest satisfaction. We hope you’ll consider giving us another chance in the future. Sincerely,Hotel Management 

Business response:

Dear Mohammad, We regret the inconvenience you experienced and understand how essential reliable amenities are to a comfortablestay. While unexpected issues can arise, we strive to address them as quickly as possible to minimize any disruption. Thank you once again for your feedback. We would like to regain your trust and hope to serve you again whenever your travels bring you to the area.Sincerely,Hotel Management 

Business response:

Dear Robert, Thank you for sharing your experience. We regret that the room did not meet your expectations and understand how important a fresh and comfortable environment is for a pleasant stay. Our team is committed to maintaining high standards, and we appreciate your feedback as we continuously work to improve. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize for the shortcomings you experienced with our customer service and the condition of your room. Providing exceptional service and comfortable accommodations is our top priority, and your comments have been shared with our team to address these concerns. We are committed to making the necessary improvements to enhance our guests’ experience. We truly appreciate your input and hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management 

Business response:

Dear JESLY, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management