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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad all the way around
Business response:
Dear Sostenes, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to hear from you soon.Sincerely,Hotel Management
The room was smelly. I saw spiders in the bathroom. The floor was sticky.
Business response:
Dear Serena, Thank you for taking the time to review your stay with us. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
Poorly maintained, clogged kitchen sink and bathtub drains, peeling linoleum floor in bathroom. Dirtiest hotel I have ever seen. The only positive is the friendly front desk staff.
Business response:
Dear Anonymous,Thank you for sharing your feedback. We sincerely apologize for the maintenance and cleanliness issues you encountered during your stay. It is disheartening to hear that your experience did not meet our standards. We will address these concerns with our team to ensure prompt improvements. We appreciate your kind words about our front desk staff and will strive to provide a cleaner, well-maintained environment in the future. Your satisfaction is important to us, and we hope to have the opportunity to offer you ... read more
For 157.00 for one night I feel like it was too much. Tried to take a shower plumbing fell out of the wall. Felt not safe to go to my car after dark. Constant smell of weed. I had to push a chair up against my door because it would neither close all the way or lock kinda freaked me out
Business response:
Dear Santana,Thank you for your feedback. We apologize for the issues you faced during your stay, including the plumbing problems and safety concerns. Please know that we are taking your comments seriously and will address these matters to ensure a better experience for future guests. Your comfort and safety are our top priorities, and we regret that we did not meet your expectations this time. We appreciate your insights and hope to have the opportunity to host you again, demonstrating our commitment to exceptional hospital... read more
Roaches. But good service The staff was very friendly. However the hotel room that we stayed in had cockroaches. Me being newly 21 my significant other and I hardly spent any time in the room on the first day I had booked it, just in to change clothes really fast and out to party, and then going to bed as soon as coming back. The next morning was a rude awakening when I saw 3 cockroaches run across the sink on my way to the bathroom.when we told the front desk man, he was very nice and understanding*a little too understandin... read more
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear about the issue with cockroaches in your room, and we apologize for the inconvenience this caused. This is certainly not the standard we strive for, and we are taking immediate steps to address and resolve pest control issues. We appreciate your positive comments about our staff and are committed to improving our services. We hope you might give us another chance to provide a better experience. Sincerely,Hotel Management
Bathtub drain not working properly. Told the staff and she said she can't do anything about it coz it's late. Since we are only booked overnight she's not gonna call maintenance to fix the issue. I told her there's 4 of us who will a take shower, eventually water will overflow. She then gave me another room just for us to have shower.I said ok at least we can shower properly and not thinking about water overflowing .I then realized when i checked my card 1 week after coming back from the trip that they charged my credit card... read more
Business response:
Dear Leni, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I was not allowed to check in. Their computers were "in audit" and I was told I would need to wait up to an hour. It was 1am and I needed to sleep. So I found another place 5 min away.
Business response:
Dear Rkanyon, Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered during your check-in. It's unfortunate that our system issues prevented you from checking in promptly, especially at such a late hour. We understand how frustrating this must have been, and we regret that you had to find alternative accommodations. Your feedback will be shared with our team to prevent similar situations in the future. We hope to have the opportunity to better serve you in the future.Sincerely,Hot... read more
The room smell to much smoke the refrigerator no working room with chicken but no table and no chairs and one of the workers “women” was very rude.
Business response:
Dear Susana, Thank you for providing your feedback. We apologize for the issues you experienced with the room, including the smoke odor, non-working refrigerator, and lack of furniture. We also regret that one of our staff members did not meet your expectations in terms of service. Your experience does not reflect our standards, and we are addressing these concerns with our team to ensure improvements. We appreciate your comments and hope to have the opportunity to offer you a better experience in the future.Sincerely, Hotel... read more
Was very smelly and dark and depressing. The breakfast was a muffin and coffee?
Business response:
Dear Sandi, Thank you for your feedback. We regret to hear that your stay did not meet your expectations. We apologize for the unpleasant smell and the overall atmosphere in the room. Your comments about the breakfast options are noted, and we will review our offerings to improve them. We are committed to enhancing our guests' experiences and hope to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.