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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All the cabinetry in the bathroom was in poor condition and the bathroom really needed a remodel…shower was totally gross. The AC unit seemed like it had two settings…totally freezing or if you turned on the fan it was too hot. The bed covers were completely inadequate and I froze all night. The hotel was totally understaffed. The gal at the front desk was extremely nice, but stretched too thin. There was also dog pee in the elevator and garbage laying around outside.
Business response:
Dear Heidi, Thank you for your review and staying at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for your input; we look forward to seeing you again.Sincerely,Hotel Management
the location itself is very dirty it needs to have maintenencw and the property needs ro be cleaned na daily basis. i will nevwr say hwre again
Business response:
Dear Rita,Thank you for taking the time to give us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Upholding the quality of our guest rooms and property is a top priority for us; therefore, we appreciate you bringing this to our attention. We sincerely apologize that this was not your experience. We look forward to a return visit to show you the outstanding experience you deserve.Sincerely,Hotel Man... read more
The time of check in was a total mess they gave us whatever they want instead of the rooms we made reservations for, advertising breakfast and it's only coffee, hot water for hot chocolate
Business response:
Dear Eduardo, Thank you for your feedback. We sincerely apologize for the confusion during check-in and for not meeting your expectations regarding the breakfast offerings. This does not align with our usual standards, and we regret the inconvenience caused. Your comments have been shared with our team to ensure improvements are made. We appreciate your patience and hope to serve you better in the future.Sincerely,Hotel Management
The rooms provided were not the rooms I made the reservation for huge communication issues between hotels.com and the hotel
Business response:
Dear Eduardo, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your room reservation and the issues you mentioned during your stay. We understand your concerns regarding safety, bed comfort, and odors. Your comments have been shared with our team to address these matters promptly. We appreciate your input and hope to offer a better experience.Sincerely,Hotel Management
Was confirmed for a check in never got to check in was told by host. It’s not her problem called Expedia. They told me to contact the property. The property told me to contact my bank went through a whole roundabout very upset with experience the woman at the front desk is typically very precise, friendly and happy I do understand it’s not her fault and she was doing her best as I am not the only one this happened to you on this day what happened but I am very upset With Hotel as a whole
Business response:
Dear Corina, Thank you for sharing your experience. We deeply regret the inconvenience you faced with your check-in and the communication issues that followed. It is disappointing to hear about the challenges you encountered despite the best efforts of our front desk staff. Your feedback is valuable, and we will review our processes to prevent such issues in the future. We appreciate your understanding and patience.Sincerely,Hotel Management
One of the worst experiences I have ever had. Don’t stay here. Extremely dirty.
Business response:
Dear Jordan, We are truly sorry to hear about your experience. Cleanliness is a top priority for us, and it is clear we fell short during your stay. Please accept our sincere apologies for the inconvenience and discomfort you faced. We are taking immediate steps to address the issues you have raised and improve our standards. Your feedback is crucial in helping us enhance our service, and we hope you might consider giving us another chance.Sincerely,Hotel Management
Never ever staying here again Had to check out early because of the hotel cleanliness. There were baby cockroaches in the room. I had feeling that something was biting me at night. I will never stay at extended America again. Really bad experience. I thought I am paying $139 per night so room will be cleaner.
Business response:
Dear Shilpa, We are truly sorry to hear about your recent experience. Cleanliness is a top priority, and it is disappointing that we did not meet your expectations. We take your concerns seriously and will immediately address them with our team to ensure improvements. Please accept our sincere apologies for the inconvenience, and thank you for bringing this to our attention. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3.1 star rating with 1,886 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.