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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bath tub didn’t drain well & quickly became a little pool when taking a shower. I called front desk but nobody fixed it.
Business response:
Dear Nicolas, Please accept our apologies for anything other than a completely satisfying stay. We are sorry to learn about the issue with the bathtub and how it detracted you from having a great time. We always aim to follow up and resolve everything to our guests' satisfaction; therefore, we are disappointed that our team was not as responsive as they should have been in addressing your concerns. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and atte... read more
Booked this hotel on the night i was supposed to fly out of Seattle and they had no rooms available because they were not cleaned
Business response:
Dear Aje, Thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We do understand your frustration, and we genuinely regret disappointing you. Please be assured we will take appropriate action where necessary to better serve you in the future. Sincerely,Hotel Management
We request a non smoking room due to my wife asthma and allergies. The room smells really bad smoke and the whole room need to be Clean!
Business response:
Dear Jose, thank you for being our guest. We are sorry for the cleanliness issues with your room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
Construction on property. Bare bones facilities. Breakfast was vending machine food. Neighborhood was sketchy.
Business response:
Dear Donald, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity in the future.Sincerely,Hotel Management
I tried checking in through a doorbell and the front desk gal whom I couldn’t even see cause she was hiding in the dark told me that they were full even though I had booked online via Expedia and still was charged
Business response:
Dear Davis, thank you for taking the time to share your comments. We cannot speak on behalf of the agent who assisted with your reservation, but we apologize for the predicament with your reservation and realize you must be frustrated. We recommend that you contact them directly for assistance. Please contact our hotel if you are in doubt and would like to review your charges further. We do hope you will stay with us again.Sincerely,Hotel Management
The location of this facility is terrible; difficult to get to anything unless you have a car. Construction was happening on the facility and it was noisy all day and the water was turned off without notice. The breakfast was minimal with nothing fresh and the rooms are touted to have ‘kitchenettes’, which they do, but there are no silverware, dishes, pots, etc. you have to get those separately at the office for an additional charge. Very disappointing, one of the worst Seattle stays I have ever had.
Business response:
Dear Susan, thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Terrible Terrible Terrible hotel in Seattle. No elevator and rooms were in 3rd. We booked 2 rooms abd all are above 70's. Teo of us were 79+. No help getting our luggage in our room. Imagine that. No brakfast. Muffin and coffee nachine in the tge office. No seating. When asked for help and reply was leave this place.
Business response:
Dear Amal, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
AC was from the 60’s very noisy, elevator was broken, power went out no seemed to know how to fix it had to leave a day early after 1 night with no ac was unbearably hot, had to spend a lot of money on another hotel as the area was booked no compensation offered bad bad all the way around.
Business response:
Dear Marilyn, Thank you for your honest evaluation. We apologize for not meeting your expectations and that you had to leave earlier than expected. We are sorry for the maintenance issue and the HVAC unit in your suite was not working perfectly, and for the inconvenience this caused you. We have discussed your feedback with our maintenance team appropriately. We value your business and hope to have the opportunity to welcome you back on a future visit. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.