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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
From the outside it looked like a nice place. But the was no functioning elevator, the room was very dated and smelled like smoke.
Business response:
Thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams to ensure we are well poised to serve you better in the future. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate indivi... read more
It was just ok Upon check in the room that I reserved was not available, I had to wait until the next day to get the room. When I asked for dishes, staff brought some but I had to go get all of the dishes. Elevator out of service. Piles of garbage sitting in the stair wells which caused flies and my room was right above all the garbage.
Business response:
Shauntel, we appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for the issues you encountered with our service and accommodations. We have followed up with our respective teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
Horrible, horrible, horrible
Didn’t feel safe in this hotel. Got woken up around 3am by what sounded like domestic abuse in the room next door. Couldn’t get a hold of any hotel staff to check out what was going on. Thankfully the police arrived but we left shortly after pretty shaken up.
Business response:
Jeanette, thank you for choosing to stay with us. We genuinely apologize for the issue you outlined and the inconvenience this caused. We hope you will see this for the isolated incident that it was. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
This place is downright scary! I didn’t think my car was going to be there in the morning. We had to get buzzed in because it’s such a bad area. In addition the room was dated and dingy looking. Will not be back.
Business response:
Kristen, thank you for being our guest. We regret the unpleasant visit and that we did not meet your expectations. We are also disappointed you were not satisfied with the condition of our suite. We have noted your comment, and we will share it with the appropriate individuals for future modernization plans for our accommodations. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Kind of a dump. Neighborhood seemed sketchy. The girl running the counter was awesome! Probably deserves a combat medal.
Business response:
Michael, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Disappointed The place is literally falling apart. Room was dated and worn Elevator was broken Staircase near my room was closed because they were rebuilding it
Business response:
Timothy, thank you for your candid evaluation. We regret that you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.