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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
I am sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with a stay you deserve. We hope you will consider staying with us again in the future. Sincerely, General Manager
Bad experince Got there at 2am and realized that was our place to stay was very frustrated , the area is not safe and the place smell dirty and look like they aloud people to smoke in those rooms.. It was so uncomfortable that we couldn't sleep just waited to drop off our luggage to our new hotel and requested an early check-in ..
Business response:
Please accept my sincerest apologies for the odor and cleanliness issues you encountered while here. We regret the inconvenience it caused. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Very grubby Greasy stains on the carpet, lights by the bed didn't work, the vinyl floor was sticky, and I saw a large black bug that was probably a cockroach skittering along the baseboard!
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, General Manager
Don't stay here if you can avoid it Main gripes: poor customer service, location inconvenient (even to Link station), attracts people who like to party. The reception desk gave away our reservation to someone else, forcing us to sleep in a room that was not as we had reserved for one night. The second night they did comp us an extra room, but only because the other choice would have been for them to comp us the cost of the room. One room smelled of marijuana. The other room smelled of stale deodorizer. There were people into... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Poor Choice. Terrible place, will never stay there again. Poor location, no room cleaning service, poor check-in process, much too expensive for what is is. Coffee in the morning was alright but basically nothing else for breakfast. Are there any negative star ratings because if so this would certainly qualify. Stay away !!!
Business response:
Leonard, we apologize for failing to provide you with a stay that met your expectations. To respect the privacy of our guests and offer minimal intrusion to their home-like stay, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We have shared your comments with the concerned teams in an effort to improve our service delivery. Please consider giving us another opportunity to redeem ourselves in the future. Sincerely, General Manager
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future to provide you with a better experience. Sincerely, General Manager
Business response:
Linda, on behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better stay you deserve. Sincerely, General Manager
Close to the airport, but horrible rooms Bed sheets were soaking wet, thin walls, and it smelled horrible.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in t... read more
清掃もなく、朝食もショボク、全くお勧めしません。 ２泊しましたが、清掃等は全くされておらず、朝食も甘いカップケーキとシリアルバーのようなものだけ、ドライヤーも部屋には常設されておらず、高い値段に全く見合っていない。 しかも停電になってしまったのですが、懐中電灯もなく、フロントにもなく、苦労しました。 キッチンが付いていたのですが、不要な人には全くお勧めしません。
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.