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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don't recommend this hotel to anyone. After checking in, we walked to our car to get our bags and were greeted by a large rat that walked right up to us. Very gross and disgusting. It was later ran over by a car and squished all over the parking lot. Later on the last day of our stay there was another rodent killed in the parking lot. Not a good image for the hotel. My toilet got plugged up and when I called the front desk for a plunger, they said they would bring one up. A half hour later, they called and said they couldn... read more
Business response:
Penny, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly a... read more
so so stay My room was on backside of hotel Right on Highway 5 Room key didn't work. Not very much attention to detail with cleaning in room. One night stay was more than enough. If I didn't have my waze app, I don't know if I would have found it
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Not worth paying to stay here. The room did not seem overall clean and extremely outdated. There was air on "clean towels" hair on the floor, dirty shower curtain, the bathtub drain clogged. I can go on and on. I decided to check out early and go to a better hotel.
Business response:
Thank you for the review of our hotel. We apologize for the difficulties you encountered during your stay. Please be assured that we have discussed your feedback with the concerned teams, and we will be more diligent with our efforts going forward. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Motel 6 would have been better and cheaper Smelled horrible, worn out room, cigarette burns all over the room, smelled of smoke even worse when you turned the fan on, bed worn out, pillows stunk... Really expensive. Buyer be aware... Not to the standards of Extended Stay of America.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Staff was rude, room was dirty, only one pillow and towel for 2 guests.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Fine if you don't need internet. The "Free WiFi" never worked. The front desk did nothing to help except give me a toll free number to call. I sat on hold for an hour before hanging up. I called the front desk, they were rude and unhelpful.
Business response:
Thanks for choosing us for your recent visit. We are truly sorry for the experience you had at our front desk. We strive to provide excellent service from each member of our team, and we are grateful for the feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
We had reserved a room with 2 twin beds. The hotel did not honor our reservation and blamed Expedia. We showed that we had confirmation that it was booked correctly. The staff said they did not have rooms with 2 beds available and they were all booked. They obviously gave the room away. But they charged us at the two bed rate anyway. This is unacceptable.
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. Your comments have been shared with our management team so immediate corrective action can be taken. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
This is not your normal ESA it was a old hotel that was modified to be an ESA. I was quite disappointed that it was not as good as my usual ESA, it was in an unusual location also.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.