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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible stay, worst in my life Do not stay here! This place has horrible customer service, it was such a bad experience. I have stayed in many hotels and never had such a complete disregard for a customers exeperience, safety, and well being. I am asthmatic so I always ask for a non smoke room. When we walk in to the strongest smoke smell ever. I immediately started coughing, when my fiancé asked if we could change rooms they said they where booked and that there wasn’t anything they could do. Between the room, and the neig... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
While checking in the hotel could not take a credit card payment. Also they said Expedia over booked the room so the gave us one with a twin size bed. Very bad on hotel and Expedia.
Business response:
Thank you for taking the time to share your experience at check-in and with our service. Please accept our apologies for the issues you experienced at our front desk. We realize the importance of a first impression, and your comments will be shared with our team to prevent other such occurrences in the future. We encourage you to come back again for a much warmer welcome. Sincerely, Hotel Management
Old, Smokey smelling We needed a place to crash after the Taylor Swift concert. It took the night clerk 15 min to check us in. She took a copy of my credit card and ID, which concerns me a lot having just gotten a new card after my account was compromised. The bedspread cover was stained. The room smelled of stale smoke. There are cigarette burns on the bathroom sink. There was an opened water bottle on the counter, a washcloth that looked like someone wiped their hands off on it. The dark brown carpet is scary. The huge un... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Not a clean room at all. The area was ok. The exterior was in good repair and clean to the naked eye. The real issue was the room itself. The carpet had noticeable stains on it. The bathtub had hair in it. The side of the tub was dirty. The mirror was dirty. The wood/laminate floor was sticky. It just was a very unclean room. This was the first time I ever have stayed in an extended stay hotel and I will never do it again. I really hope this is not a standard of your service.
Business response:
Christopher, we sincerely apologize that our facility fell short of your standards. Your feedback regarding the odor issue and the window of your room is shared with the concerned teams to make sure necessary actions are taken ensuring these problems don’t occur again. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Loud and dirty Body fluid looking grime on the bed skirts, people in the neighboring room having loud 4am sex, mysterious drippings on the bathroom door and even the table was blatantly skipped during cleaning. Uncomfortable mattress. Fuzzy television. They tried calling me the morning I was supposed to check in to tell me they didn’t have a room because third party websites like Expedia don’t integrate well with their system. If I hadn’t advocated for myself I would have had no place to stay during my career enhancing train... read more
Business response:
We offer our sincere apologies for the cleanliness and noise issue you encountered while being here. Your feedback concerning the cleanliness of your room is discussed with our housekeeping team to review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
A Motel to AVOID! Reserved through Expedia, who has served us well for many years, even with European reservations, this quick trip to our old home town, was certainly successful with the exception of this attended stay at Extended Stay. The reservation clerk, whose card says he is a manager was rude, arrogant and disrespectful and you could not have paid us to stay at that motel. We absolutely did not feel safe and most certainly not welcome. You might want to avoid this motel. There are others and knowing the area found a ... read more
Business response:
Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service that we strive for daily. We have shared your feedback with them and have taken measures to ensure this does not happen in the future. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality that you should have experienced during this time. Sincerely, Hotel Management
Very noisey
Business response:
Please accept our apology for the noise issue you experienced during your stay. It is never our intention to let you down on your expectations, so we truly regret the inconvenience you had. Please note, our front desk is available, and I'm sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
I had to plung the hotel toilet came into a room with clogged toilet. they didnt even offer to fix it, they just handed over the plunger and said figure it out. HORRIBLE expience. total mood killer!
Business response:
Kat, please accept our sincerest apologies for poor service you received from our front desk associates. We can understand your disappointment and are sorry for the inconvenience you encountered. We have shared your feedback with the concerned team to ensure this does not happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel so that we can provide a comfortable stay. Sincerely, Hotel Management
There was no shower curtain. We didn’t discover this until the next morning after a late check-in and a planned early check-out so didn’t bother to notify staff.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.