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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
2/5 Stains on the floor ,I had to replace a used toilet tissue roll, cob webs on the ceiling , sheets had tons of strands of hair . I had to walk to get new sheets and put them on myself.
Business response:
We apologize for not living up to our commitment to providing you a clean, fresh accommodations during your stay. We have checklists in place to inspect every suite after it has been serviced and unfortunately we missed something during this process. As a valued guest your feedback is of utmost importance and it has been shared with our housekeeping department to make sure all procedures are being followed so this does not happen again. We would like to regain your trust and hope you will give us that chance in the future. ... read more
Totally disappointed because when you enter the room you can smell the intire room smell strong cigarette plus you need to get down to get coffee maker etc.The rate is expensive eventhough they said it's sale.By the way I requested non smoking room because of health issue but it turned that my allergy get worse when I stayed there.
Business response:
We apologize that we failed to provide you with the room of your choice and for the smoke odor issue you experienced. We regret the inconvenience caused and have shared your concerns with our front desk and housekeeping teams to ensure such instances are not repeated. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Smoke detector works We turned on the room heater in the morning about a minute later the smoke detector started going off. there was no visible smoke but was an odor. They had us switch rooms for the next night.
Business response:
Although difficult to know, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance issue in your initial suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Unfortunately, we missed something during this process, and for that we truly regret. Pleas... read more
very loud and not family friendly at all unsafe for kids loud and had some creepy man ohtside.
Business response:
Tina, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Bad experience They didn't even had lotion . I wasn't please by it
Business response:
Please accept my apologies for not living up to your expectations and regret the inconvenience it caused. Everything we do is aimed at providing you with an excellent hotel experience. We hope you will consider giving us another chance so we can serve you much better. Sincerely, Hotel Management
Dirty Hotel staff was very nice and accommodating. Hotel carpets and hallways were dirty and smelled.
Business response:
Thank you for taking the time to review your stay. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. I truly regret the inconvenience caused and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Disability bathroom?? Got room off of Expedia and nowhere did it mention I booked a handicapped room. Got to hotel and when checked bathroom noted it to be a handicapped bathroom. Called the main desk and they stated that is what I rented and when I checked my booking from Expedia it did not say anything regarding that. The lady at the front desk told me that they did not have any other rooms available and I also noticed that all the handicapped rooms had people in them and not one person was parked in the handicapped sign. ... read more
Business response:
Thank you for staying with us and sharing your review. We areterribly sorry aboutthe issues you experienced with your reservation, and even more that we did not appropriately correct the situation.Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Improvements need to be made Bed was uncomfortable, flat pillows, plates were not clean, lots of ware and tear around the entire until. Only plus was the location.
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Business response:
Wayne, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.