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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty beds and sticky floors
Business response:
Dear Guest, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Was left stranded with no room to check into , no attendant at 1 a.m.
Business response:
Mary, thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not worth it. Not very good service. Don't expect any housekeeping to visit your room unless you're staying for an extended period of time. The phone didn't work, some of the towels were dirty, and the noise from the highway across the street was loud. The night clerk wasn't very helpful at all and only suggested I take care of things myself. This could have been understandable if the cost were half the price I paid for the room, but that wasn't the case. Look elsewhere for a room.
Business response:
Robert, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Manag... read more
Everything about this place shows neglect. Dirty elevator, stained cement walkways, bad first impression. No ice machine.
Business response:
Ann, a well-maintained property sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Horrible service and dirty rooms My room was not cleaned, I politely asked for it to be cleaned and was called a liar and argued with by the manager. I looked at two other available rooms with the office staff and they both were dirty too. Which the office staff agreed they were not cleaned properly. I then talked to the manager again and he asked me to leave.
Very convenient to the airport, which I wanted, but very difficult to locate and access with poor signage - room is OK but only OK - staff offered no help with things like printing flight boarding passes and was unable to handle billing problems.
Business response:
Thank you for staying at our hotel. Although you were pleased with our ideal location, we are sorry for not meeting all of your expectations. Your feedback will be used as a training tool as it will help us to improve our service moving forward. Thanks again, and we hope to host you back in future so that we can make your visit a memorable one. Sincerely, Hotel Management
Concertgoers looking for a clean place to stay We specifically asked for a non-smoking room. But they put us on the second floor and is supposed non-smoking room but all other rooms were smoking. The room smelled like smoke. Wasn't a good experience because of that Smoke Filled Room.
Business response:
Thank you for taking the time to post a review. We apologize that your rooms had a smoke odor and that it was not resolved to your satisfaction. Your feedback has been shared with the housekeeping team to make sure every room receives a deep cleaning to remove the odor. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
We ended up not staying as the room was dirty and smelled like cigarettes there were cigarette burns all over the bathroom counter we immediately left and the manager was apologetic and gave us a refund
Business response:
Charma, we appreciate you taking the time to post a review. You deserved a clean and stress-free stay, and we are sorry for that the smoke odor compromised your visit. Please be assured your feedback has been discussed with the housekeeping team to be more attentive with their work so that our future guests never experience this problem. Thank you for your feedback, and we hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.