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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nah The area has gotten very sketch. We were woken up at 1:30 in the morning by some strung out homeless person banging on our door like a freaking police raid, they wouldn't answer and just kept banging I grabbed my phone and dialed 911, then they scurried off into the darkness. Bed was super uncomfortable, not that we got much sleep afterward anyway. Service is always pleasant here, I haven't stayed in a while but honestly the people hanging out outside, looking around, parking next to each other, not really acting like gu... read more
Business response:
Laura, thank you for your review. The security and safety of our guests are of utmost importance to us, and it was extremely distressing for us to know you were uncomfortable on our property. We assure you we are investigating this issue. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will give us another chance to redeem ourselves and visit us again whenever you return to this area. Sincerely, Hotel Management
Went to check in and they did not have a room that was all together. Missing curtains, no pots and pans to cook. Not prepared to receive guest. Bad bad bad
Business response:
Please accept our apologies for not delivering a satisfying experience. We regret the reservation and service issues you had while here. We will address your concerns and ensure we take actions for improvement. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We value your feedback and hope you will give us the opportunity to host you again and provide you with the stay you deserve. Sincerely, H... read more
Hotel staff at front desk was rude. The heating system was to loud. Exrended Stay ID define Lt off Our list.
Business response:
Joyce, we sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. We value your feedback and will use it to ensure we are more consistent in our service levels. Please give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, Hotel Management
What!! No coffee maker!! As the title states. NO COFFEE MAKER in the room. I go to the lobby, NO COFFEE MAKER available. But they do have coffee in the lobby. The lobby....I wouldn’t call it a lobby... I think that I could have stayed at a better hotel for the price that I paid. The hotel staff were super nice, that’s the most positive thing I can say.
Business response:
Thank you for your feedback. Although you liked the service provided by our staff, we are sorry we missed meeting some of your expectation. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
A motel at the price of a hotel It is a motel all doors open to highway noise. We stayed in another Extended the day before and like it. This one however is totally different.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the noise issues that impacted your stay. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
The hotel stay the Hotel is situated between two very busy interstates, the traffic noise all night was very distracting in getting a good night sleep. The only good things about the hotel is it was very close to the airport parking, and the room rate was cheap, (I guess the price should have given me a clue). The room was a basic room....
Business response:
Thank you for your feedback. Although you liked our location, we sincerely apologize for the noise issues you had in your room and regret the inconvenience it caused. We are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
Rudest staff in the hospitality industry!!! Nastiest extended stay- room and staff Failed to meet the lowest level of extended stay standards let alone motel 6 standards!! the staff here (DENISE in particular) are the rudest bunch of people that ive ever seen in customer service or hospitality. This hotel was dirty and disgustingly outdated. Also, we had to REQUEST ALL of our dishware, including a coffee maker- which is said to be INCLUDED in the room already! At least 3 seperate times the staff was ridiculously out of pocke... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We have shared your comments with our management team, and we will use your comments to continually improve our service. This is not the type of impression we like to leave on our guests, and we hope you will consider giving us another chance to make a better impression in the future. Thank you again for being our guest. Hotel Management
looks worse then motel 6 before it was remodled!! RUDEST STAFF EVER. Honestly still amazes me the way I was treated and actually threatened by a front desk employee (named Denise)
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.