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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not available
Business response:
Dear Rattana, We are sorry we could not accommodate you during your recent visit. We regret any frustration and inconvenience this caused; however, it is not always possible, depending on our occupancy. We hope to better your experience with us the next time your travels bring you back to the area.Sincerely,Hotel Management
The water did not stay the same temperature. Hot or cold. There were hairs in the shower tub. Rusty crusty shelf in bathroom.
Business response:
Dear Jillian,We sincerely apologize for the issues you encountered during your stay. Maintaining cleanliness and providing a comfortable experience are top priorities, and we regret that we did not meet your expectations. Your concerns regarding the water temperature, bathroom cleanliness, and maintenance have been shared with our team for immediate review and improvement. We truly appreciate your feedback, as it helps us enhance our services. We hope you will consider giving us another opportunity to provide you with a much... read more
I had to request a new room 3 times each rooms was extremely dirty
Business response:
Dear Deez,Thank you for your feedback. Guest comfort and cleanliness are top priorities, and we regret that your experience did not reflect our usual standards. We appreciate you bringing this to our attention, as it helps us improve. Your comments will be shared with our housekeeping team to ensure a better experience for future guests. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Bathrooms disgusting
Business response:
Dear Arieal,Thank you for your feedback. Cleanliness is a priority, and we regret that your experience did not meet expectations. Our team follows strict cleaning protocols, and your concerns will be addressed to ensure a more comfortable stay for future guests. We appreciate you bringing this to our attention and will use your input to improve our services. We would love an opportunity to welcome you back for a more pleasant experience.Sincerely,Hotel Management
They sold my room to someone else and I book a a queen size bed now I’m in a room that have twin size bed
Business response:
Dear Matthew,Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience you faced during your stay. We understand how frustrating it must have been to be assigned a room with a different bed size than you originally booked. This is certainly not the experience we strive to provide. Please know that we take this matter seriously and will be addressing it with our team to ensure such issues do not occur in the future. We hope you will consider giving us another chance to offer you a ... read more
Where do I start with issues? Booked a hotel with kitchen so I could cook and eat healthy. When I for Pots and Pan they didn't have any left. The heater had a mind of its own. Each day of my stay it decided to blow cold air in below freezing temperature conditions. Had to call the front desk to send someone to fix it. Parking lot was not cleaned of snow and ice, even though snow had ended 2 days before my travel. Will never stay again.
Business response:
Dear Prem,Thank you for your feedback. It's disappointing to learn about the challenges you faced during your stay, including the unavailability of kitchen essentials, heater issues, and snow removal concerns. Guest comfort and convenience are priorities, and your comments will be reviewed to address these matters. We regret that your experience fell short of expectations and hope for the opportunity to restore your confidence in the future.Sincerely,Hotel Management
Property is riddled with bedbugs. Management was very kind and helpful. Cleaned our belongings and moved us to a different room the following morning, but unfortunately second room was also riddled in bedbugs. I do not recommend this location, others were also checking out with their complaints. But bedbugs is no inconveniencing to me and my family upon our return home!
Business response:
Dear Samantha, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
I ordered one large bed room, when I checked in they provide two double size room, and told me I only have two option: accept or cancel the order. But it already 9pm in the winter night.
Business response:
Dear Zhuang,We sincerely apologize for the inconvenience you experienced during check-in. We understand how frustrating it must have been to receive a room that didn’t meet your expectations, especially at such a late hour. This situation does not reflect the level of service we strive to provide, and we are committed to reviewing our processes to prevent this from happening in the future. We hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.