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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid this place It was terrible overall. The check in was a nightmare. The manager was rude and confrontational. The building housed section 8 people about 50% capacity and some were outside drinking often and some were scary. Phone in room didn’t work and they had no replacement. Room was in very poor condition. Furniture was ratty and kitchenette cabinets broken. Bathroom sink clogged. Other than the manager, the rest of the staff was okay. Don’t stay here unless you’re really hurting for money
Business response:
Thank you for taking the time to share your experience with us, Steve. We want to apologize that your visit was met was so many troubling experiences. Hospitality is something we hold to high regard, and we can't tell you how disappointed we are to see that this is not what your received. we also apologize for the issues that you had with your phone, maintenance issues and the overall upkeep. These details will be forwarded to our property so that we can improve and avoid these issues in the future. Thank you for allowing us... read more
Worst place ever.walked in room smelled so bad I turned back.was told to leave key in room I did.refused refund
Business response:
Thank you for your review, Nicholas. We are terribly sorry to hear that you experienced with the unpleasant odors and for any inconveniences that this created. We will make sure that we review this issue with our team at the property so that we can correct this issue for all our future guests.
Noisey during the night. Hard to get a nice night of sleep.
Business response:
Thank you for your review, Melvin. We are so sorry for the noise disruption and any impact that this had on your sleep. We always want your time with us to be peaceful and we apologize that this did not happen for you. We are always looking for ways to improve and will make sure that we work hard to improve in this area. Thank you for allowing us to host you and we wish you all the best in your future travels.
Choose another option Reservation was canceled by hotel without warning or explanation
Business response:
Hello Jessica. We appreciate your feedback regarding your experience with our hotel. As you may know, we never want you to encounter these types of issues with your reservations. We hate to see that this happened and will make sure that we work on improving in this area for all our future guests. We would love another chance to show you a much better experience the next time your travels bring you this way.
Drug addicts everywhere
Business response:
Hello Eric. We know that your safety is top priority during your travels, and we are sorry for the uneasiness that you felt during your time with us. This is in no way the type of stay that we had intended for you and are so disappointed in the impression that we left on you. We value the time that you took to provide us with this information and will use it to address the issues mentioned at the property level, so we create better guest experiences in the future.
Business response:
Oh no! We are terribly sorry to see that you did not love your time with us. We would love another chance to show you a much better experience.
I will not be going back. Place is dirty and the rooms don’t look like the pictures shown
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
The facility was an absolute disaster. The sheets were covered in red stains, bugs were on the walls, toilet seat was broken and dangling from the bowl, there were stains on the walls and the building smelled of urine. This was not a hotel but more of a extended stay or by the hour property. It was so nasty we left the keys in the room and left the property. Check in was terrible. We did check in late around 10:30pm and had contacted them prior so they would know. I used the phone in the lobby and waited a minimum of 10mins ... read more
Business response:
Thank you for your review. Please accept our apologies for the experience you had during your short encounter. This is not the exceptional stay that we had planned for you, and are disappointed that this happened. We will address your concerns with the team at the property so that we can improve in these areas for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.3 star rating with 791 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.