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Extended Stay America Select Suites - Atlanta - Alpharetta
- Hotels
- Alpharetta, GA
About this business
Location details
860 McFarland Parkway, Alpharetta, GA, 30004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
arrived at 10:20PM, no desk clerk, no one to answer phone. Credit card already charged. No one to check me in room. Called numbers on door. No one could help. Charge already on my card. No one can confirm a refund. No one can tell me anything.
Business response:
Dear Samuel, Thank you for evaluating your stay with us. We apologize for the inconvenience and frustration you experienced upon your arrival at our hotel. We understand the importance of prompt and attentive service and regret that we fell short in this instance. We apologize for any confusion regarding a refund and recommend contacting the third-party booking site through which you made your reservation for further assistance. We apologize for the lack of communication and information provided to you during this situation.... read more
Don’t Expect Much
Business response:
Dear Daphne, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
This hotel is so shady. I arrived at 2:45 am After a long) delay flight. To realize I don't have my room anymore after I booked it few days a head, and the reason they said I didn't show up on time to check in. What shameful experience. It says clearly in the mail check in 3pm -10am. I had to sleep outside me my girlfriend and my dog . Unbelievable this place needs to replace some people ASAP!!!!. After all that didn't even got refunded
Business response:
Dear Michael, Thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary to better serve you in the future. If you wish to discuss any of your concerns further, please do not hesitate to reach out to us directly. Your feedback is important to us, and we will use it to improve our services as we advance. Sincerely, Hotel Manage... read more
Good location but expected it to be better
Business response:
Dear Vishwas, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. Please know our front desk is always available and happy to help make your stay as comfortable as possible. We hope to welcome you back in the future.Sincerely,Hotel Management
Lots of Homeless and druggies frequent this place. No respectable person would stay here..
Business response:
Dear Michael, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management
I mad the reservation and I get the the hotel and the lady at the front was extremely rude. And then she proceeded to tell me she can only give me on room because a lock didn’t work on a room and the told me so you can either sleep in that room or find something else and walked away from me when I was talking to her
Business response:
Dear Frankie, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincer... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta
How is Extended Stay America Select Suites - Atlanta - Alpharetta rated?
Extended Stay America Select Suites - Atlanta - Alpharetta has a 3.3 star rating with 1,061 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta open?
Extended Stay America Select Suites - Atlanta - Alpharetta is open now. It will close tomorrow at 12:00 a.m.