Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East

Business response:

Dear Guest, While we appreciate you taking the time to share your feedback, we regret that parts of your stay did not feel as convenient or comfortable as expected. We understand how overall amenities and in-room comfort can influence both value and rest. As an extended-stay property, each suite is equipped with a full-size refrigerator with an ice maker for guest convenience, so a centralized ice machine is not available. Your comments have been shared with the appropriate team so greater attention can be given to overall c... read more

Business response:

Dear Guest, Thank you for taking the time to share your kind feedback with us. We are delighted to hear that Deawanna made you feel welcome and that you were pleased with the cleanliness of your room and the value of your stay at Extended Stay America. Your appreciation will be shared with her and the entire team, as recognition like this truly motivates us to continue delivering friendly and attentive service. We are grateful for your trust in our property and happy to know you would choose to stay with us again. We look fo... read more

Business response:

Dear Guest, Thank you for posting your feedback and sharing it with fellow travelers. It is nice to read that you thoroughly enjoyed the comforts and calmness of our suites, as well as the excellent hospitality that our team delivered. Everything our team does is to provide each guest with an exceptional experience, so thank you for taking the time to recognize Dewana’s hard work. Thank you again for taking the time to write about your stay at Extended Stay America. We look forward to your return visit. Sincerely, Hotel Mana... read more

Business response:

Dear Guest, Thank you for sharing your kind words about your stay at Extended Stay America. We are delighted to hear that you found our team nice and kind, as providing warm and welcoming service is something we truly value. Your appreciation motivates our staff to continue offering the best hospitality experience to every guest. We are grateful for your feedback and hope your stay was comfortable and enjoyable. We look forward to welcoming you back and providing another pleasant experience during your next visit. Sincerely ... read more

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re sorry for any confusion regarding the kitchen use during your stay. Our Select Suites brand focuses on providing comfortable, apartment-style accommodations at value-driven rates. While the kitchens are equipped with essential appliances, guests may bring their own cookware or purchase cookware and dining items from the front desk for a nominal charge. We regret that this was not clearly communicated at the time and appreciate you bringing it to our attention. We... read more