This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quick easy and to the point. Had a better experience here than I did at a Sonesta that was double the price and a member to.
Business response:
Dear Shannon, Thank you for being our guest and reviewing your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
location, spacious room, kitchenette
Business response:
Dear Nader, it was a pleasure having you as our guest at Extended Stay America. We are pleased that our ideal location and comfortable accommodations exceeded your expectations and made for a more memorable stay. We are glad you could take advantage of our fully equipped kitchen. Thank you again for including us in your travel plans. We look forward to your next visit.Sincerely,Hotel Management
not in great condition.
Business response:
Dear Kavitha, we are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
This property is just old. The whole building smells dank. Mattresses are old, key cards don't work, locks on the door are broken, and breakfast is iffy. You might get coffee, you might not.
Business response:
Dear Maria, we were sorry to read you had several issues during your stay, and we are grateful for your patience. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Tub and sink over used Needs to be replaced
Business response:
Dear Larry, thank you for choosing our hotel for your visit. While we are glad, as per the ratings, that you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Dont stay here! We asked for a bottom floor...and we got it! The room was plain nothing colored just brown. The bed was terrible. There were no dishes or plates and when we asked they said they were out. The bedding was rough and stiff and hard. The free breakfast was coffee and oatmeal a few muffins, nothing like advertised. When we arrived at 12 at night we were greeted by a big man who made his self too friendly and way to close. Guess he was a regular or something. The water faucet in the shower did not work good, you ei... read more
Business response:
Thank you for being our guest and posting your feedback. We are truly sorry the condition of your accommodations was not up to par, and we did not meet your expectations regarding amenities and breakfast offerings. We certainly understand your frustration and are grateful for your patience. We will address your concerns with our respective teams to ensure these are taken care of and not repeated. We have also noted your comment regarding our complimentary grab-and-go breakfast for any future changes. We hope you will change ... read more
The property was surprisingly well kept and clean. It's an older property and its difficult keep old properties looking clean. That said, a few upgrades to the cabinets and/or appliances in the rooms, wouldn't hurt. And the A/C in my particular room (329) was incredibly loud! I actually ended up letting it run throughout the day to keep the room cool so that I could turn it off at night. Reason being and as I mentioned before, it was so loud that it kept waking me up whenever it would 'kick on'. I did mention this to the hos... read more
Business response:
Joseph, our gratitude for reviewing your stay at Extended Stay America. We are happy your stay was enjoyable, and you were especially pleased with the cleanliness of our property. It is also good to learn about the excellent service you received from our staff. However, we are sorry the noise from the air conditioner caused you challenges. We are grateful for your patience, and we will share this with the appropriate individual to take the necessary action. It was a pleasure to have you as our guest, and we hope to see you a... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 4.3 star rating with 727 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.