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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Misti, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Dewayne, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The Worst Run... they have roaches. Hallway smelly people hanging out around hotel. When I checked in I was told my room may not be ready or someone may already be in there and was given a key to go check... so unprofessional NEVER AGAIN.. Don’t Waist Your Time!
Business response:
Thank you for being our guest. We are sorry for the negligence of our front desk associates and regret the disappointment it caused. Your feedback has been discussed with them to make sure we are consistent in our service delivery. We have also alerted our pest control provider to address the problem in your suite. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
This was my 4th time staying at this location and this was my first unpleasant experience. At check in they were not able to find my reservation blaming me because it was don’t via a 3rd party company. As we waited 45 minutes or so to check in, the guy at the front desk told my brother that a straggler was let in the building and OD and died in the restroom. We were taken back, why would he tell us that??? Then on the second day of our stay, me along with about 6 other guest waited nearly an hour for the front desk lady to c... read more
Business response:
Natalie, thank you for always choosing to stay at our hotel. We are sorry for the disappointing visit you had this time and regret you did not have a positive experience with our front desk associates. We have taken note of your comments and have shared it with them to be more diligent going forward ensuring it is not repeated in the future. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
my experience was very bad . I got confirmation for room booking but when i reached to property at at late night , i was told that there are no rooms available . i called expedia and that experience was also very bad as they also not provided any assistance . I and my family was in the care for almost 6 hours in a cold night . I would not recommend anyone to use expedia, even I wont use expedia anymore.
Business response:
We are sorry our hotel was not able to accommodate you this time. It was also regrettable to know about your experience with the third party website. We never meant to cause any discomfort to you. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Carpeting, drapes & closet curtains are old & dirty, poor lighting in lobby & in room; no hangers, hair dryer, conditioner or lotion or full continental breakfast (no fruit, toast, eggs, bagels, donuts, potatoes). Loud/noisy occupants-could not sleep. Hotel needs updating.
Business response:
Please accept our sincerest apologies for not living up to our typical standards. Service and amenities are the best assets we could offer, but we are extremely sorry we fell short while you were here. We acknowledge all comments, good and bad, very seriously and use them as a training tool in an effort to improve our performance further. We regret the inconvenience caused, and please consider staying with us again so we can create a much positive impression. Sincerely, Hotel Management
Check in was horrible. The person at the front desk was so so rude.
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the issue you experienced with our front desk associates. Your complaints have been shared with appropriate staff members, and we are taking corrective action. We hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.