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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
don't stay here room was full of other people's hair. I found hair in the bed, towels, and on the curtains. The room are old and falling apart. The building stinks and the location is very sketchy. One night I came back to the hotel to find three cops searching a car and a random man walking in circles by the entrance. I would not recommend this hotel.
Business response:
Isabel, we know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. Thank you for sharing your constructive feedback. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Horrible conditions only stayed one hour. No rooms keys. Not cleaned etc
Business response:
Thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Not great The floor was uneven. Toilet hardly worked, there was a dog that barked in the hotel all night
Business response:
Jeremy, thank you for choosing to stay with us. We are sorry for the maintenance issue you had with the toilet. We will share your concern with the appropriate team to fix it immediately. We also apologize for the disappointment you had due to the barking dog at night and regret the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will return so we can make it up to you. Sincerely, Hotel Management
They gave us a dirty room, and I had to argue with the front desk in order to get it cleaned.
Business response:
Thank you for taking time to review your recent visit to our hotel. We are truly sorry that your room was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we're sorry that this was not the case for you. We will discuss your comments with our team to see where we failed, and we will take steps to ensure that it does not happen again. We... read more
Messy, dirty room Upon arriving for my reservation the rep. stated he didn't have any availability, but for me to wait about an hour or two. I proceeded to wait. He given me an room on the third floor (3), entering the room, it was dirty food, unmade bed, microwave and bathroom awfully filthy. I went back down stairs and inform him it was dirty. He kept scanning the computer and saying he couldn't find any rooms. This was exactly after credit card transactions, so he had me waiting for an hour. As an current customer, I was ... read more
On check in old man was very rude and unprofessional, middle of the checking in he left for 20min to the back room and didn’t say why or were is going When I ask he got very upset and start screaming I will never go there or send any of my employees back
Bad staff This is the laziest, rudest, more inefficient staff I've ever encountered. I highly recommend you avoid this place. Show up at 2pm to be told there are no clean rooms to return at 3pm. Returned at 3pm only to be told the room is still not clean. I have my opinion as to why that I will keep to myself. STAY AWAY!
Business response:
Thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Will never return Good location but everything else substandard
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,193 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.