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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This narcotics infested property refused to give me back my $100 security deposit after staying for one night. I literally watched several transactions transpire in the hallway and in front of the hotel. Never again
Business response:
Dear Saleem, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
I got to the hotel and I waited at the front desk for almost 30mins before someone came to check me in. I call the hotel and the phone didn't even ring the sign on the desk said press zero to call and hell it didn't do anything I get in my room the stove burners was left on high bad ass smell in the room the whole night it sounded like someone was falling out there bed on the floor I have stay in cheap hotels that was better than this stay
Business response:
Dear Nation, Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then. Sincerely, Hotel Manager
Room 207 was dirty: sink, microwave, bathtub, etc. TV was not working. Bedsheets looked used and bed remade. The odor in the room was also bad due to, most likely a soiled rug. Phone was ringing forever and no one answered, we had to go downstairs personally. Then we were reassigned to room 217, it a bit cleaner but tv remote was missing and this room had one double size bed. The only choice for reception was to allow us both rooms because there were no more vacancies. I stayed in room 207, at 1AM someone opened my door, it ... read more
Business response:
Dear Jessica, Thank you for choosing our hotel and sharing your experience. We sincerely apologize for the inconvenience during your stay. This falls short of our service standards, and we regret the multiple issues that affected your visit. Please know that the comfort and satisfaction of our guests are our top priorities. Moreover, ensuring the safety of our guests is paramount, and we're addressing the door incident promptly to avoid any recurrence in the future. Your feedback is crucial, and we hope to provide a more sec... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.