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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location
Business response:
Dear Antonio, Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.Sincerely,Hotel Management
Property is older, so I didn’t expect it to b perfect. The room I had was not in good condition. The refrigerator looked terrible, no trash cans in the room. The bathroom vent was hanging by one screw and the vent was filthy. The iron didn’t work, nor did the telephone to call the front desk.
Business response:
Dear Deborah, Thank you for your feedback. We appreciate your understanding regarding the condition of the property. Your concerns are valuable, and we'll address them to enhance our guests' experience. We look forward to welcoming you again and providing an improved stay.Sincerely,Hotel Management
Old facility is okay as long as functioning. But faucets are broken, lights not lit, tv was slow.
Business response:
Dear Tom, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing you... read more
Roaches (4 came out the moment I sat my things down), a woman’s hair all over bathroom, filthy hallways, stairwells, furniture falling apart, not for clean or neat people.
Business response:
Dear Yesh, We are sorry to hear about the issues you encountered during your stay. Your experience does not align with our standards, and we genuinely apologize for any inconvenience caused. We are taking immediate action to address and rectify your concerns. Our goal is to provide a clean and comfortable environment for all guests, and we appreciate your feedback as it helps us improve. If you give us another chance, we are confident we can provide you with the quality stay you deserve.Sincerely,Hotel Management
Dirty Place The rooms need to be cleaned. Everything was very dirty.
Business response:
Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. We work hard to provide the best and clean... read more
I expected as described, but the kitchen was dirty, the bathroom was normal, but what outraged me most was the COCKROACHES, from the first day they were everywhere in the room, I killed a lot of them, I can provide a photo. they were crawling around the kitchen, on the walls, on the bed, I couldn’t even sleep normally because of this, because they were crawling everywhere. I haven’t seen such horror for a long time, the hotel is not cheap. The price of the room does not correspond to the conditions, I would not even pay half... read more
Business response:
Dear Almas, Thank you for choosing us. We are sorry for the disappointment with the cleanliness and room condition that was the reason for the inconvenience in your suite, and we understand your frustration about not getting a maintained room. We examine the room before guests arrive, but we'll speak to our team about missed areas. Please return; we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Scruffy
Business response:
Dear Sherrita, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.