Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are glad to hear that you had an overall great stay and enjoyed your visit. At the same time, we sincerely apologize for the inconvenience caused by the dent in the bed. Guest comfort is very important to us, and your comments have been shared with our maintenance team. Feedback like yours helps us maintain high standards and continuously improve. We appreciate your support and look forward to welcoming you again for an even better experience. Since... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are thrilled to hear that you enjoyed your room and that it met your expectations. Providing comfortable and well-maintained accommodations is a top priority for our team, and it is rewarding to know that our efforts contributed positively to your stay. Your kind words motivate us to continue delivering excellent service and ensuring that every guest enjoys a pleasant and relaxing experience. We look forward to welcoming you back to Extended Stay America so... read more

Business response:

Dear Guest, We sincerely apologize for the condition of the bathroom and the absence of a trash can in your room. This is certainly not the level of cleanliness or attention to detail we strive to provide, and we regret that your experience was not very good. Your commentswill be shared with our housekeeping team to prevent this from happening again. We truly appreciate you bringing these concerns to our attention and hope you will consider giving us another opportunity to provide a more comfortable and satisfactory stay in ... read more

Business response:

Dear Guest, Thank you for taking the time to share your positive feedback. We are thrilled to hear that you had a great experience during your stay. Your kind words motivate us to continue delivering the best possible experience for all our guests. We truly appreciate your support and are delighted that your stay met your expectations. We look forward to welcoming you back to Extended Stay America for another great visit soon. Sincerely, Hotel Management 

Business response:

Dear Bruce, Thank you for taking the time to share your feedback. We are pleased to hear that the amenities in your room met your expectations. Providing accurate information and ensuring that our guests enjoy the facilities we offer is very important to us. It is always encouraging to know that our efforts to maintain quality and comfort are appreciated. Your comments motivate our team to continue delivering excellent service and maintaining high standards. We truly value your input and look forward to welcoming you back to... read more