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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Much better location than the last one on interstate North I stayed at. The bare minimum the room should be clean and smell decent. This room was that. So no complaints.
Cheap, clean, and great area
Business response:
Dear Christopher, It’s great to hear you enjoyed the value and surroundings during your stay! We’re especially glad the comfort and setting met your expectations. Thank you for choosing Extended Stay America. We appreciate your kind words and hope to welcome you back soon for another pleasant visit. Sincerely, Hotel Management
The bed was comfortable and the microwave and refrigerator were in working condition and that's all I needed we were out most of the time. The desk hours said they open at 9am but I waited until 9:23 to check out and was told I could've just left the card keys on the counter. That shouldn't be an option if I'm checking out early that means my card key is still able to open the doors so someone can just grave it and use it and I wasn't the only person waiting.
Women and single travelers beware The staff is very nice and helpful however the location is not the safest for women. The door deadbolt did not work and the door seemed warped and did not fit securely (light coming through door trim). Also, there were people constantly roaming the parking lot and lots of disturbances at night (yelling, fighting, banging on walls, car racing noises).
Business response:
Dear Jaime, Thank you for sharing your experience. Guest safety is our top priority, and we sincerely regret that aspects of your stay did not provide the level of security and comfort you deserve. We apologize for the issues with the door deadbolt and overall room security. We take these concerns seriously and will be reviewing our maintenance procedures to ensure rooms are properly secured for all guests. Additionally, we recognize that disturbances in the parking lot and surrounding areas impacted your stay. Thank you for... read more
Security Concerns I don't think I will return in the future due to security issues. Beware that the door may bolt lock from the inside and lock you out of your room. I experienced this during our stay. We left out to grab some food and upon returning our room was locked from the inside. After reporting the matter to the front desk clerk, who was extremely helpful, I had to personally pop the lock with this special tool they had available. The property does not have a maintenance worker on the property. On top of this, we wer... read more
Business response:
Dear Latisha, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering our friendly staff, we hope to have another occasion to host you in the future and provid... read more
Good
Business response:
Dear Levi, Thank you for reviewing our hotel. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest. Sincerely, Hotel Management
Short stay friendly staff
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,196 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.