This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Property Location Located in Smyrna (Cobb Galleria), Extended Stay America - Atlanta - Cumberland Mall is minutes from Cumberland Mall and Cobb Galleria Centre. This hotel is within close proximity of SunTrust Park and Cobb Energy Performing Arts Centre.Rooms Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you co... read more
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was missing all kinds of lightbulbs. Microwave dangerous. Just in a little rough shape but probably expected for the type of place.
Business response:
Dear Kathy,We’re sorry the room didn’t meet your expectations. Missing lightbulbs and concerns about the microwave’s condition shouldn’t have occurred, and we’re addressing this with our team to ensure improvements. Your feedback helps us refine the experience for future stays. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
The staff in the lobby were so welcoming and kind. The property needs to let people know though that there is a $100 hold fee when you go to check in. That should be included on the post on the website so people are not caught by surprise. It is unfair to the staff for them to have to deliver that surprising news to guest. However, the staff was very kind and understanding but the hotel needs to let visitors know that ahead of time instead of waiting to inform them when they check in. It's not fair to staff to have to inform... read more
Very noisy.
Business response:
Dear Phylis,We apologize for the noise disturbances that disrupted your stay. We understand the importance of a peaceful environment and regret falling short of your expectations. Please know that our front desk is available to assist in making the most of your stay for any future visits. We encourage guests to reach out to us directly so that we can promptly address and resolve any issues. Your comfort and relaxation are our priority. Thank you for your feedback. We hope you will give us another chance to demonstrate the ex... read more
Staff was very friendly and saw to our needs. The first room we were assigned to was not ready. One bed was not made. We were moved to another room. 2nd room was ready but whatever was used on the floors left a sticky residue. Location is great. Many restaurants within walking distance and less than 1 mile from Truist Park.
Business response:
Dear Kristie, We're delighted to hear that our team took great care of you during your visit to our hotel. However, we're sorry about the hiccup with the initial room, and we're glad we could swiftly get you settled in a more comfortable space. It's lovely to know that you enjoyed our convenient location and appreciated the easy access to Truist Park and the variety of restaurants nearby. We value your feedback and can't wait to welcome you back for an even better stay at Extended Stay America!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 4.1 star rating with 1,247 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.