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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not ask to check in earlier, called front desk and had made arrangements but as soon as i arrived they said the room was not ready. Did the upgrade for a room that was ready only to find leaking faucet, broken doors and the fold out couch broken as well. Glad to have stayed one evening only...
Business response:
Dear Amanda, Thank you for taking the time to share your experience. We are sorry to hear about the inconvenience you faced upon check-in, especially after making prior arrangements. It’s disappointing to know that your upgraded room had maintenance issues, and we understand how frustrating that must have been, especially after a long trip. Your feedback has been shared with our team to address these concerns promptly and ensure better communication and room readiness in the future. We appreciate you bringing this to our att... read more
Good value for the money.
Business response:
Dear Bolanle, Thank you for your kind words! We’re so pleased to hear that you found your stay to be a great value. Providing a comfortable and affordable experience is something we take pride in, and we’re glad it met your expectations. We hope to welcome you back again soon for another enjoyable visit! Sincerely, Hotel Management
Much better location than the last one on interstate North I stayed at. The bare minimum the room should be clean and smell decent. This room was that. So no complaints.
Cheap, clean, and great area
Business response:
Dear Christopher, It’s great to hear you enjoyed the value and surroundings during your stay! We’re especially glad the comfort and setting met your expectations. Thank you for choosing Extended Stay America. We appreciate your kind words and hope to welcome you back soon for another pleasant visit. Sincerely, Hotel Management
The bed was comfortable and the microwave and refrigerator were in working condition and that's all I needed we were out most of the time. The desk hours said they open at 9am but I waited until 9:23 to check out and was told I could've just left the card keys on the counter. That shouldn't be an option if I'm checking out early that means my card key is still able to open the doors so someone can just grave it and use it and I wasn't the only person waiting.
Women and single travelers beware The staff is very nice and helpful however the location is not the safest for women. The door deadbolt did not work and the door seemed warped and did not fit securely (light coming through door trim). Also, there were people constantly roaming the parking lot and lots of disturbances at night (yelling, fighting, banging on walls, car racing noises).
Business response:
Dear Jaime, Thank you for sharing your experience. Guest safety is our top priority, and we sincerely regret that aspects of your stay did not provide the level of security and comfort you deserve. We apologize for the issues with the door deadbolt and overall room security. We take these concerns seriously and will be reviewing our maintenance procedures to ensure rooms are properly secured for all guests. Additionally, we recognize that disturbances in the parking lot and surrounding areas impacted your stay. Thank you for... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.