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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic, uncomfortable and nutrigrain bar breakfast Beds and Pillows horribly uncomfortable, Hotel staff not friendly, Breakfast is a joke, coffee and nutrigrain bars. The room itself is okay and it's in a fairly safe area. But the bed and brick for pillows had me and my wife hurting the next morning, terrible night sleep. But if you want a basic uncomfortable hotel in a safe area and nutrigrain bars for break, then is okay for the cost. But I wouldn't stay again, would have been more comfortable in the floor.
Business response:
Thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we are sorry you couldn’t experience a good night’s sleep due to the bedding issue. We wish to have been informed about these issues as our front office team would have done their best to make your trip a better one. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Extended Stay AWAY! Should rename it Extended Stay AWAY! Had to ask for sheets and blankets to make up the bed, and got attitude when I commented that I shouldn't have to do it. Hot breakfast is a JOKE, Quaker instant oatmeal & granola bars. Pipes hammered enough to wake the dead (at 4 a.m.!) whenever someone showered in building 200. Phone didn't work, and the reception desk didn't care. There are LOTS of other hotels in the neighborhood, do yourself a favor and stay at one of them.
Business response:
Scott, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Worst Hotel on Earth This has to be the worst place I have ever seen. After checking in and looking at room, we complained. Other room offered just as bad. Even though I had prepaid, we left right away and found a nice hotel nearby Check in was diabolical. Took over 45 minutes with 1 person ahead of me. No greeting, no apology for delay The whole place was disgusting, trash on stairwells with flies swarming about Room had food crumbs all over Room smelled of smoke Bed linen was badly stained Nothing worked correctly in room
Business response:
Leslie, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We have addressed this matter with the Head of housekeeping and with the department associates in order to ensure impeccable attention to detail in all areas of our property. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I decided not to stay at the the hotel even though it was prepayed on line. . I read the reviews after booking my stay the reviews were not very good so I said. I'd rather lose $338.51 than to take the chance of be bitten by bed bugs and have filthy carpets and unkept bathroom. The cheaper price was my reason for being drawn there. Cheaper is not always the best.
Business response:
Pamela, thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerel... read more
Nice location, nice staff expect Maurice who think he perfect
Business response:
Thank you for your feedback. We are pleased you had an overall good stay, but we are sorry for the difficulties experienced due to the behavior of one of our staff. We have shared your remarks with the concerned member in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us, and we hope you will allow us the opportunity to regain your trust in the future. Sincerely, Hotel Management
Expensive an you don’t get no service. Just a place to lay your head
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Phone don’t work, room still dark with all the lights on. Got to take your own dirty laundry back an fourth to the desk no housekeeping no nothing can’t even use a vacuum. Nice location
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Not worth the cost Bedspread and sheets were waaaay past needing to be replaced (and probably cleaned as well). For what I paid here I can find something much better.
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We are sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with a stay you deserve. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.