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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Property Location Located in Smyrna (Cobb Galleria), Extended Stay America - Atlanta - Cumberland Mall is minutes from Cumberland Mall and Cobb Galleria Centre. This hotel is within close proximity of SunTrust Park and Cobb Energy Performing Arts Centre.Rooms Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you co... read more
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs improvement We arrived just before 6:00 pm on the day of our stay. We were tired, hot and needed showers. We were told it would be 30 minutes before our room would be ready. It was nearly an hour before we got in the room. For our wait, we were upgraded to a larger suite which was nice, but we’d rather been able to go directly to our room. Supposed to be non smoking, but we smelled WiFi’s of cigarette smoke and/or pot smoke occasionally. Carpet needed cleaning. Saw bugs occasionally. Overall, it wasn’t absolutely terri... read more
Business response:
Dan, thank you for your review. We apologize for the trouble you had at the time of check-in and the difficulties you encountered in your accommodation. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. We have also asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Nice junior suite-like room, comfortable, but could have had some additional amenities like soap, shower gel, shampoo, etc. Overall, very nice stay
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We are glad to know you enjoyed our accommodations and that you had a nice time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
The Property was near the event we were attending at the Cobb Energy Performing arts center and the room itself was spacious for my group and the price was affordable. There was even a fridge and a microwave. However, there were small bugs in our room, our key cards randomly stopped working at the end of the 2nd night, and our room wasn't stocked with toiler paper before arrival.
Business response:
Thank you for choosing our hotel while you were here for the Cobb Energy. We're happy to know our location was ideal for your travel needs and that you liked your well-appointed accommodation. However, we're sorry for the inconvenience you had due to the bugs in your room and the trouble you had with your keycard. We have asked our pest control provider to service your room immediately. Also, know the items such as toiletries are kept at the front desk and are always complimentary. We hope to have the opportunity to make you... read more
Good stay The location of this Extended Stay America is very convenient for SunTrust Park. The rooms were clean and had plenty of linens. There were two bathrooms! The only problem was that the rooms smelled like smoke. A lot. They were marked as nonsmoking, so I hope it wasn’t a recent thing. The “grab and go” breakfast consisted of muffins, granola bars, make your own oatmeal or grits, and coffee. It was fine for my kids.
Business response:
Cheryl, thank you for being our guest at Extended Stay America. We're glad our location close to SunTrust Park worked well for you and that you liked your well-kept accommodation. However, we're sorry for the smoke smell you experienced in your room. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Not worth the money Starting with the room itself: the bathtub looked like it hadn't been cleaned in months, the grout in the shower looked like it hadn't ever been cleaned, the floors were dirty, there was a hole in the bathroom door that looked like repairs had been started but not anywhere near completed, and the bed was highly uncomfortable. I called the front desk to request more pillows and towels/washcloths, but was told they could not provide any additional pillows. I was told they would bring more towels/washcloths ... read more
Business response:
Thank you for posting a review of your stay. Although our location was ideal for you, we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will give us a chance to redeem ... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 4.2 star rating with 1,281 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.