Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are pleased to see the rating and happy to know you had a pleasant time with us. However, we are sorry you were unaware of our kitchenware policy. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We appreciate your feedback and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for an excellent stay. Your recommendation is highly appreciated, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your needs. We are pleased to know you liked our convenient location and that you had a great stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Sonya, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad to know you found us to be at a fair price and that you were pleased with the service provided by our associates. However, we're sorry for the cleanliness issue you had in your room. We have asked our housekeeping team to be more diligent with their efforts moving forward. It was our pleasure accommodating you, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Mark, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Although you liked our location, we are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. We hope you reconsider staying with us again soon! Sincerely, Hotel Management