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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Best extended stay ever The staff is friendly and the manager April is everything. I definitely recommend this hotel.
Business response:
Thank you for choosing Extended Stay America and for taking the time to write a review about your wonderful experience. It was a pleasure to read that April provided such great service and made your stay special. We will share your compliments. Please visit us again on your next trip to our area. Sincerely, Hotel Management
Needs improvement We arrived just before 6:00 pm on the day of our stay. We were tired, hot and needed showers. We were told it would be 30 minutes before our room would be ready. It was nearly an hour before we got in the room. For our wait, we were upgraded to a larger suite which was nice, but we’d rather been able to go directly to our room. Supposed to be non smoking, but we smelled WiFi’s of cigarette smoke and/or pot smoke occasionally. Carpet needed cleaning. Saw bugs occasionally. Overall, it wasn’t absolutely terri... read more
Business response:
Dan, thank you for your review. We apologize for the trouble you had at the time of check-in and the difficulties you encountered in your accommodation. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. We have also asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Nice junior suite-like room, comfortable, but could have had some additional amenities like soap, shower gel, shampoo, etc. Overall, very nice stay
Business response:
Thank you for choosing Extended Stay America and sharing your experience. We are glad to know you enjoyed our accommodations and that you had a nice time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
The Property was near the event we were attending at the Cobb Energy Performing arts center and the room itself was spacious for my group and the price was affordable. There was even a fridge and a microwave. However, there were small bugs in our room, our key cards randomly stopped working at the end of the 2nd night, and our room wasn't stocked with toiler paper before arrival.
Business response:
Thank you for choosing our hotel while you were here for the Cobb Energy. We're happy to know our location was ideal for your travel needs and that you liked your well-appointed accommodation. However, we're sorry for the inconvenience you had due to the bugs in your room and the trouble you had with your keycard. We have asked our pest control provider to service your room immediately. Also, know the items such as toiletries are kept at the front desk and are always complimentary. We hope to have the opportunity to make you... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.