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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location was in walking distance to Sun Trust Park home of the Atlanta Braves. The room was good but it didn’t come with any basic items such utensils, plates or pans.
Business response:
Thank you for your gracious review. We are pleased to know you had a comfortable stay and that you were impressed with our ideal location close to Sun Trust Park and many interesting spots in our city. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. On behalf of everyone here at Extended Stay America, we invite you to visit us again soon. Sincerely, Hotel Management
Friendly check in.. very dirty sidewalk/steps. Room not very clean . Bed sucks . Could be beautiful place. Great location, love the trees and green space.
Business response:
Thank you for choosing us. We are glad you liked our courteous associates at the front desk and that you found our location to be beautiful. Your feedback for the untidiness is shared with the housekeeping team to be more diligent going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Well staffed and clean. Conveniently located up the road from suntrust park and the battery.
Business response:
John., thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit Columbus. Sincerely, Hotel Management
No double beds The only thing wrong was that I booked a room with two double beds and got a room with one King size bed
Business response:
Patrice, thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for not being able to accommodate you in the room you booked. We have discussed your feedback with the appropriate team to prevent such an incident from occurring again. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you again soon. Sincerely, Hotel Management
I like the location and price f facilities. I did not like the difficulty of getting someone on the phone at the desk.
Business response:
Thank you for choosing to stay with us. We're glad to know our location was ideal for you and that you were pleased with our affordable rates. However, we're sorry for the inconvenience you had at while reaching out to our front desk. We have discussed your feedback with the appropriate team to be more diligent with their efforts moving forward. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
The room smelled terrible and the bathroom smelled like pee
Business response:
Kacie, thank you for posting a review of your stay. We're sorry for the odor you experienced in your accommodation. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.