Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Jeff, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your recent stay. We are pleased you enjoyed our excellent location and we are fortunate to have so many choices for shopping nearby. Thank you again for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management 

Business response:

Thank you for your review with kind comments! We are thrilled to read you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Aretha. She is a true asset to our team, and we will be sure to share your compliments. Thank you again for your feedback, and we hope to see you again soon! Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. Although from the rating it seems you had a pleasant time, we are sorry for the issues you encountered. Your feedback regarding the grab-and-go breakfast offerings has been shared with our brand leaders to determine new offerings. Also, your review will be used as a training tool to improve our service and facilities moving ahead. We appreciate your business and look forward to your next visit! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry for not meeting some of your expectations and that you feel we did not merit the rate you paid. Please know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management