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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rough and dated Very, very dated property. Faucets leaked, floors dirty, limited bathroom supplies.
No nothing at this place no coffee, no clean sheets or utilities unless your paying extra everyday. If all you want is a bed this is your place if you want coffee, clean sheets, towels, or anything else for a week don't stay here. They don't care at all. Walk to target it's very a mile away.
I gave 2 stars only because check-in with Bri was amazing and throughout my stay Jorielle, Shelly, Latoya and a young lady can’t remember her name was great. BUT the manager of that property Beckford tries to be belittling, arrogant and condescending. The first day in the hotel I kill a spider in the room, my partner kill two insects crawling up the wall (roaches). I was ready to change room but because it was late I just cleaned everything with my Clorox disinfectant spray and went to sleep. Second day I woke up to a swolle... read more
Business response:
Dear Marcus, Thank you for taking the time to share your experience. We are truly sorry for the unacceptable conditions and treatment you encountered during your stay. Your remarks about the issues you mentioned fall far below the standards we strive to uphold. We deeply regret the disappointment and the distress caused, as this is not how we want any guest to feel, and we are taking your feedback seriously. We appreciate your patience and hope to restore your trust. Sincerely, Hotel Management
My experience started absolutely amazing, Bri was quick and inviting at check in.
Business response:
Dear Marcus, Thank you so much for sharing your experience. We’re thrilled to hear that Bri made such a positive impression during your check-in. Her friendly and efficient service is what we strive for, and we’ll be sure to pass along your compliments. We’re delighted that your stay began on such a high note, and we hope the rest of your visit was just as enjoyable. We look forward to welcoming you back soon for another seamless and inviting experience. Sincerely, Hotel Management
Aweful
Business response:
Dear Trevor, Thank you for being our guest and for your valuable feedback. Please accept our apologies for the experience you had at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
S Rooms outdated.......plumbing was leaking and not working properly......over-all grounds on the outside of the rooms was filthy and dirty. Hallway and stairs smelled of urine and were filled with trash.
Business response:
Dear Javen, Thank you for taking the time to share your feedback. We are sorry that your stay did not meet expectations. The various issues you described are completely unacceptable. We understand how distressing and uncomfortable this must have been, and we regret that you encountered such conditions. Your feedback has been escalated to our management team, and we are committed to making the necessary improvements. We hope you’ll consider giving us another opportunity in the future to provide the clean, comfortable, and res... read more
Property was dirty and lots of weird individuals
Business response:
Dear Johnathan, Thank you for your feedback. We’re sorry that your stay did not meet expectations. We regret that the cleanliness of the property and the overall environment made you feel uncomfortable. Every guest deserves to feel safe, respected, and at ease during their stay, and we fell short in this instance. Your comments have been shared with our team for immediate attention. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the quality and comfort you d... read more
Should've got a room at Motel 6 :( I reserved the room for 3 people, when I asked for a 3rd towel they wanted me to pay $2 for it. The pull out bed was worn out and beyond filthy. No sheet or cover so we were supposed to sleep on this. Both the website and ad on the tv said cooking utensils are provided free. Not only did they have none but if they did I was told I would have to buy them from the hotel. So False advertisement. The fridge didn't close so nothing stayed cold. I expected more from Extended stay as I have used t... read more
Business response:
Dear Erik, Thank you for taking the time to share your feedback. We’re sorry that your recent stay did not meet expectations. We regret that your room was not properly equipped for three guests, and this does not reflect the level of hospitality we aim to provide. We also sincerely apologize for the condition of the pull-out bed and the non-functional refrigerator. These are basic standards of comfort and cleanliness, and we are addressing these issues with our housekeeping and maintenance teams immediately. Regarding the ki... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.