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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty. Floor felt unclean. Stains on the floor and linens
Business response:
Dear Jena, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping team to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Not worth it Old, dirty, refrigerator rusty and old, roach dung on all the outlets with legs on the counter. No hair dryer, no coffee pot. No shampoo, conditioner, soap. Good location, was walk to the stadium..
Business response:
Dear James, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering our location, we hope to have another occasion to host you in the future and provide you wi... read more
The check in process was quick and efficient. The cleanliness of room was unsatisfactory. There was no toilet paper, not enough towels for four people and the room was no clean. I would recommend a dehumidifier for the muggy smell and wet floors. Thank you!
Business response:
Dear Synesha, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. On the positive side, it's nice to know that our check-in process was quick and easy for you. Please revisit us the next time you are in the area to see our commitment to exceptional ho... read more
It was terrible, the bathroom door was broken, the sink barely worked and only few of the outlets worked
Business response:
Dear Joseph, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
"Don't stay here" This is a beat up hotel .I arrived here at 1am to find the office closed I had to use an outdoor phone which had to reach attendant it took 20 minutes for them to get here got room key got to the stairs to go upstairs and there's a bum passed out I had to wake him up to walk by then I get to my room and opened a wobbly door the room smelt like there was a fire a while ago (my wife and my clothes smelt like burnt wood we had to throw away by the way) the floors were filthy exposed wiring in the wall woke up ... read more
Business response:
Dear Edgard, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
From the moment we walked in the room to smell like cigarette smoke. We could see all of the little burns from cigarettes that had burned down on the table. Lightbulbs had burnt out. The floor felt disgusting and sticky. I did not even feel comfortable using the bathroom to shower. That was the most awful experience experience we have had in a hotel in a very long time.
Business response:
Dear Joan, Thank you for taking the time to give us feedback on your recent visit. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We genuinely hope you will cons... read more
Dead bugs, no linens, terrible smell.
Business response:
Dear April, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels. Sincerely, Hotel Management
This was the filthiest most run down hotel I have ever stayed in. It makes Motel 6 look like a five star. The tub and bathroom were disgusting. Homeless guy living in the passage way was scaring guests.
Business response:
Dear Kevin, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you d... read more
Demanded to know who my employer was and wouldn't let me check in without it. Dirty and sticky carpets, stained walls, smelled of cigarettes. Floor peeling up in bathroom. Bedding was probably the only clean thing in the room
Business response:
Dear Robert, We sincerely regret any confusion related to the check-in process and apologize for any inconvenience this may have caused. Our goal is to create a welcoming and respectful experience for every guest. As per our policy, verification is a standard procedure and is necessary to meet reservation requirements and ensure accuracy. We regret your plan with us did not go as you expected, and we truly wish to extend our apologies for the inconvenience. Your observations regarding the room have been noted and will be add... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.