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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They called me to tell me that could not honor my reservation because they did not have a room. I booked two months in advance. They had my money. They finally found me a room and it was filthy. Even after a waited an hour for it to be cleaned. The complex was sketchy.
Business response:
Dear Kelly,That sounds like a frustrating experience, and it’s understandable to be disappointed. Ensuring a smooth and comfortable stay is always the goal, and it’s unfortunate that your visit didn’t reflect that. Guest feedback is invaluable in improving service, and your comments will certainly be taken into consideration. Hopefully, there’s an opportunity to provide a much better experience in the future.Sincerely,Hotel Management
The room looks like it wasn’t ready needs a lot of work. And very noisy
Business response:
Dear Sean,Thank you for sharing your feedback. We apologize for any inconvenience caused by your accommodations during your stay. We have taken note of your concerns regarding the room and the disturbance with our team to ensure we improve these areas going forward. Your comments are invaluable in helping us enhance our services, and we hope to provide you with a more comfortable and seamless experience on your next visit.Sincerely,Hotel Management
Mucho gasto!$$$$
Business response:
Dear Francisco, Thank you for choosing our hotel and sharing your overall experience. We appreciate your feedback about the value you received relative to the price of your suite. We make every effort to ensure our rates are competitive with hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. Our front desk team is always here to help you. We appreciate you being our guest and hope you will stay with us again whenever you return to the area. Sincerely,Hotel Management
Took my money and they was closed when i arrived there to the location
Business response:
Dear Darryl, We sincerely apologize that your experience did not meet your expectations. We take all guests' concerns seriously and are disappointed to hear about the issues you encountered during your visit. Our team is checking and investigating the situation to avoid such incidents. Please feel free to reach out to us for further assistance. We appreciate your comments and hope you will consider giving us another opportunity to provide a more comfortable stay.Sincerely,Hotel Management
This place was disgusting inside and outside.
Business response:
Dear Tyra, We are sorry about your disappointing experience. Your feedback regarding interior and exterior conditions is concerning, and we will take immediate steps to address these issues. Please consider giving us another opportunity to provide a much better experience in the future. Thank you for sharing your thoughts with us.Sincerely,Hotel Management
King suit with pullout bed Old appliances, poor cleaned room with no room service, couch/pull out bed vinyl peeling off looks real rough, plumbing issues- if someone takes a shower after hours plan on being woken up by the pipes shaking in the walls (Loud). Note if you plan on arriving after hours (call) They will cancel your reservation without contacting you and I was charged twice I’m trying to get it resolved but I keep missing I one person that can help me The good: rooms are big I had two bathrooms and I could see my c... read more
Business response:
Dear Zorie, Thank you for sharing your thoughts with us. We value all positive and constructive feedback, as it helps us improve and provide better experiences for our guests. We're sorry that your experience did not meet expectations. Customer service is our priority, and we take your comments seriously. We will review this matter with the team to ensure all guests receive the respect and care they deserve. If you'd like to discuss your experience further, please don't hesitate to reach out directly. Considering our positiv... read more
Kept up all night with loud noise and constant traffic
Business response:
Dear Jim,Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Si... read more
The kitchen had roaches and the room was filthy. I had to buy cleaning supplies just feel comfortable sitting anything down. I was afraid to cook or bring any food into the room.
Business response:
Dear Sandy, Thank you for reviewing our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We hope you wil... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.