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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not cleaned at all, dirty, not enough towels, no remote control. Overall it was was a dump.
Business response:
Dear Dallas, Thank you for taking the time to review your stay with us. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel Management
A Housing Project I smiled when I saw the decal on the bathroom mirror indicating that anyone who smoked in the room would be subject to a $250 charge because our room reeked of cigarette smoke. We stayed 1 night for a baseball game. This facility is being used for a housing project for the poor and hotel guests seem to be the minority. The smell of urine was present outside on the walkway and stairwells and we heard an early morning altercation. It is a place to spend the night and leave early the next morning. Period.
Business response:
Dear Mayu, Thank you for your review, and we do apologize for the cleanliness issues in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience.We're pleased you chose our hotel and hope you will stay with us again so we can demonstrate our commitment to outstanding hospitality.Sincerely,Hotel Management
Never again. The morning after my first night, I woke to find cockroaches throughout the room, including on my toothbrush. Small round black bugs were found crawling on the nightstand. After showering, I walked on the carpet to retrieve my clothes, only to observe the soles of my feet were black with dirt after. I was locked out of my room after 10pm on my second night of my stay. No personnel in the office, so called Extended Stay customer service number. Was told personnel would arrive in 10 minutes. Over an hour later, th... read more
This property was overbooked after they made a reservation for us to stay. Charged us for room and cancellation and we didn't even stay at hotel.
Business response:
Dear Valerie, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced and would assure you this will be looked into and addressed. Your patience and understanding during this time would be greatly appreciated. Please revisit us for a better experience.Sincerely,Hotel Management
I honestly was content and was willing to deal with the minor thing but the manager was just rude and i can no longer take his rudeness. Nobody explained policy to us. My son was outside with no shirt on getting something out the car. Instead of the manager stating he os the manager and hotel policy is that when outside a shirt must be worn he just walked up to 15 lyear old no badge or clothing that shows he works there and told my son he needed to have shirt on. My son of course reacted thinking he some stranger walking up.... read more
Business response:
DearLyric, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you for bringing this to our attention. Also, we apologize for our team's inability to assist you when needed.Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we provide you with a flawle... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.