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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you Christopher for your kind review. Please come again soon
The floors in the room were stained and everything had a strong unpleasant smell. A dog pooped on the sidewalk close to the front door and it didn’t get cleaned for a long time. There was no ice machine. The front doors were not automatic, which made it difficult for people carrying lots of luggage or in a wheelchair. The one elevator broke down one night, stranding a person in a wheelchair in the first floor.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The staff was very nice
Business response:
Thank you for being our guest. We are happy to know you had an overall pleasant stay with us and liked our courteous staff. However, we regret if you had any inconvenience. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
It was fine for an overnight stay. They are renovating so there is some construction going on. There is a residual smoke smell, but like I said, it's ok for a quick overnight stay.
Business response:
Thank you for taking the time to provide feedback about your stay. We are glad you had a pleasant stay overall. However, we are sorry your stay was impacted by our ongoing renovations. We plan the noisiest work when it will cause the least disturbance to our guests, and regrettably, this was unavoidable. We hope you will come back after the renovations have been completed. We would love the opportunity to provide you a more peaceful experience. Thank you again. Sincerely, Hotel Management
Pool was cloudy and the hallways smelled weird
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Close to where I needed to go.
Business response:
Thank you for sharing your feedback. We are glad our convenient location worked well for you and that you had an overall satisfactory stay. We appreciate your business and hope you will be back to see us on your next visit. Sincerely, Hotel Management
didnt get no sleep reported to desk nothing happened lound all night tell 4 in morning
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for not addressing them to your satisfaction. We are very sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
The lobby was nice and clean but once you left the lobby it smelled terrible. They had nothing to do that could remove the odor. It was terrible.
Business response:
We appreciate you bringing your experience to our attention. We are glad to read you had an overall pleasant visit and liked some aspects of our hotel. However, please accept our sincere apologies for the housekeeping issues during your visit. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Thank you for being our guest, and we invite you to come back and stay with us the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 4.2 star rating with 799 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.