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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Valued Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cleanliness of your room. Providing a clean and comfortable environment is a top priority, and we regret that this was not reflected during your stay. Your comments have been shared with our housekeeping team to address the issue promptly. We understand your frustration with being asked to change your own sheets, and we are taking steps to ensure our team is available to assist guests more eff... read more
Business response:
Dear Rosbel,Thank you for your positive review and we are glad you enjoyed your stay with us. Please visit us again soon. Thank you !Hotel Management
Business response:
Dear Jennifer,Thank you for your positive review. We are glad you enjoyed your stay with us. Please visit us again ! Best,Hotel Management
Business response:
Danielle,Thank you for your kind words. We are glad you enjoyed your stay with us. Please come again
Business response:
Dear Yongsoon Sally,Thank you for your positive review and we are glad you enjoyed your stay with us. Please visit us again soon !
Room was large and comfy. Refrigerator wasn't level and even though it was on the highest setting was not keeping food cold enough. Range wasn't level and made cooking difficult. Would stop at desk to get toilet paper and they seemed to be out each time. Ended up buying our own. Asked for replacement towels and had to wait over 2 hours for the towels.
Business response:
Dear Joyce, Thank you for choosing us. Our primary focus is always to make guests comfortable and enjoy their hotel experience while with us. We are sorry for any disappointment with not having the towels and toilet paper rolls in your room and the front desk team not being able to hand them over when needed. Your remarks were shared with our concerned team, and we instructed them to keep the supplies of stock ready. Further, we apologize for the refrigerator not working well and will keep our technical team informed to chec... read more
It’s super quiet &’ the staff here is very nice &’ friendly
Business response:
Thank you for choosing ESA !
Staff was friendly and check in was fast, Hotel had a very Smokey smell, carpet in hallway was dirty and chunks of carpet was ripped out. Black hair on towels and bed sheets. Would not stay here again.
Business response:
Dear Debbie, Thank you for your feedback, and we apologize for any inconvenience during your stay. Ensuring a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations. Your concerns will be addressed promptly to improve our facilities and service standards. We value your patronage and hope for the opportunity to regain your trust in the future. Sincerely,Hotel Management
Wish I could have afforded to stay somewhere else. There was this one girl that every time I asked a question she would just look at me as if she either didn’t know or didn’t care. The site says breakfast, there’s no breakfast other than oatmeal packets & coffee. If you have a kitchen, u have to ask for the dishes at the desk, they give you dish liquid in tiny packs. The hallways are atrociously stinky. Smells like a mix of weed & cigarette smoke. The beds are so uncomfortable, my back hurt for days. The pullout sofa mattres... read more
Business response:
Dear Michelle, We appreciate your feedback and apologize for any inconvenience you experienced. Our team aims to provide excellent service, and we're sorry if there were lapses in communication. Regarding breakfast, we'll review our offerings to ensure they align with guest expectations. We understand the importance of a comfortable stay, and we'll address the concerns you've raised with our team. Thank you for sharing your observations, and we hope to have the opportunity to enhance your experience in the future.Sincerely,H... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,362 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.