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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unfortunately as we first walked in there was a horrible smell in the hallway due to the garbage bins being there. We reserved two rooms. In one of the rooms there was trash under the pullout sofa bed. In the other, we had roaches in the room. There was also trash behind the bed stand. Great rate, not the best experience.
Business response:
Sandra, thank you for taking the time to review your stay with us. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, Hotel Management
Business response:
Dear Brian, We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that the cleanliness issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Filthy and smoke filled
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Luis, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Awful The bathroom sink had remnant toothpaste and hair from the previous guest. The shower had remnant hair as well. The sofa bed mattress had stains on it. Would not stay here again! We canceled our reservation at the next Extended Stay on our trip due to the conditions here!!!
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Heck no I walked into the hotel to check in and every time I had to go to the front desk no one was available. I was there for 4 days and I had seen quite a few roaches throughout my room not to mention the smell of the hallways in every floor. I will never stay there again!
Business response:
Jillian, we sincerely apologize for the difficulties you experienced with our service and accommodations. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please give us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Not a happy camper Not a pleasant experience at all. First room was dirty and wasn’t cleaned. I requested first floor and was told over sold hotel by clerk. Then second room was on 3rd floor at the other end of the building . Room was clean but some lights didn’t work and room smelled. Also they tried to charge my card a second time after paying advance. Not happy as I didn’t check in till 830 at night after a very long day on the softball field as a umpire. Will never stay here again nor recommend it.
Business response:
Robert, we were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management
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Business response:
Thank you for being our guest. On behalf of our entire team, we offer our apologies for not living up to your expectations or ours. Please reach us out at the front desk if we can assist you further. We hope you will consider staying with us again as we would love to provide you with an excellent experience. Sincerely, Hotel Management
Gross and Disgusting This place was cheap and affordable so I decided to stay there since it was only of 2 nights. I had my dog with me because it was a pet friendly hotel. The rooms have obviously not been cleaned properly and it needed some serious repairs. People were hanging outside in the front of the hotel smoking and talking. I will never ever stay here again and instead of trying to save money I will just stay at a nicer place. Crumbs were all over the floor under and beside the fridge and stove plus I killed 2 bugs ... read more
Business response:
Latoria, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you wit... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.