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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good location Room smelt like smoking maybe cos cooking facility's in room It said breakfast avalible but this was a muffin and coffee No maid service had to go to reception for towels and toilet roll Location was good easy to find and park Plenty of restraints locally
Business response:
Stuart, thank you for choosing to stay at our hotel. We are happy to know you liked our location, but we are sorry for the issues you had while you were here. It is disappointing to know you were unhappy with our hotel policies. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, General Manager
The hotel was not clean, there was a smell in the hallways and inside the room. People hanging around the parking lot of the hotel.
Business response:
It is disheartening to read we didn't live up to our typical standards. We make efforts to provide a clean, fresh accommodation to each guest entering our doors, but we are extremely sorry this was not your experience. I have shared your concerns with my Housekeeping team in an effort to improve our performance moving forward. Please consider giving us another opportunity to make a favorable impression of our hotel. Sincerely, General Manager
You get what you pay for Negatives- The room was filthy. Splatter on mirror in entry way. Cockroach in bathroom. Linens were stained and the room smelled like mildew. Positives- Affordable rates and staff was very friendly.
Business response:
I apologize for the cleanliness issues you experienced during your stay. We are sorry we failed to provide you the clean and comfortable room that you deserved. Please rest assured that your comments have been shared with our housekeeping team to take corrective actions immediately. I hope the other positive aspects will bring you back to our hotel as we would love to provide you with a better stay experience. Sincerely, General Manager
This is the worst motel I have ever stayed at. They do lnot have an ice machine. They gave me two ice cube trays. This does you no good when you wasnt a cocktail after a 8 hour drive and three hours stuck in traffic on I-75 due to an accident.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. As we have refrigerators in all our room, we do not have an ice machine on our property and regret the inconvenience it caused. We hope you will give us another opportunity to serve you better. Sincerely, General Manager
Terribly uncomfortable bed with two thin, tired pillows. No soap in the bathroom and only two small, ragged towels for after the shower. Go to another hotel. It's worth a few extra bucks to sleep soundly.
ROACHES! Got in room a roach on the wall some other kind of bug in the window. Go to desk he comps 2 nights we had arrived kind of late so we were going to the try to stick it out went and out bug spray. Bad idea they came from every direction! Horrible never again!!
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the issues in your room is truly regrettable. We are very sorry for your experience. I have contacted our contractor to treat the room so that this issue does not happen again in the future. Thank you very much for providing us with your feedback. I would be happy to speak with you further. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience ... read more
Terrible Just terrible... The sheets were questionable. There was a faulty iron that messed up my $200 dress shirt... Under the bed wasn't clean at all. If it wasn't for my time schedule I would have changed hotels at the last minute. Ended up staying with a friend one of the days. Complimentary breakfast was coffee and stale cup cakes. I have more details but it'll just look like I'm complaining. It was a good storage for my clothes though. Brighter side: nothing was missing that I know of from my bags.
Very disappointing. Dirty. Like staying in an old rundown dorm.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you were not pleased with our property or your room. To uphold our company's high standards, we have begin our full renovation as of October 2016 and we will be reviewing our cleanliness policies with our staff. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.