Extended Stay America Select Suites - Atlanta - Lithia Springs

Business response:

Dear Marcus,We're very sorry that your stay did not meet your expectations. We aim to provide a welcoming and comfortable experience for all our guests, and it's disappointing to know we missed the mark during your visit. Your feedback is invaluable to us, and we'll use it to identify areas for improvement to ensure a better experience for future guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Susan, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently, so we apologize for your disappointing experience upon arrival. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest.We look forward to welcoming you back to our hotel.Sincerely,Hotel Management 

Business response:

Dear LaTonya, Thank you for staying at our hotel and for sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We appreciate your patience while we review this with our team. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear LaTonya, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management 

Business response:

Dear LaTonya, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures are being taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you ... read more