This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedbugs in my room. No one at the front desk for over 30 minutes, but they were friendly when they got there. Left in the middle of the night because of the bedbugs. Couldn't get anyone on the phone to verify that i left. Hoping expedia gives me my money back for the bedbug situation.
Business response:
Thank you so much of your candid feedback regarding your visit, Katlyn. We are extremely disappointed to learn that you experienced issues with pest sightings and customer service. We take great pride in delivering a stay that is full of hospitality and deeply apologize that this did not come through during your time with us. We also take all reports of pests very seriously and will make sure that we are working towards a resolution so that we can maximize the guest experience. Best wishes in all your future travels.
Business response:
Thank you for your review, Brandon. We are so sorry that you did not enjoy your time with us. We hope that your future travels are both comfortable and pleasant.
The property was in a great area, however, the location lacked the presence of front desk staff. Also, they offered no amenities iron, breakfast, or attractive ness to the rooms.
Business response:
Thank you for reviewing your stay with us, Anthony. We apologize that you were not more impressed with your stay, and for any inconvenience that you were caused. We would love another chance to show you a much better opportunity the next time you are in the area.
I wish hotels across the board would check the light bulbs and the tv remote that they work. Why are electric outlets always on the other side of the room from where the desk is?
Business response:
Thank you for your feedback. We are so sorry that your stay with us was not satisfactory. We will forward these concerns to upper management for further review and action.
First i walked into a dus Dusty under construction Lobby like incomplete smell like cat piss as soon as I walked in I was not aware of their having a fire there and they were under construction in the 1st floor and 2nd floor have been burnt horrible customer service with the black lady and the white one they didn't want to help anybody with anything totally line backed up and as far as to say you smell like cat piss horrible customer service I would not give another review or advise anyone to stay there
Business response:
Thank you for reviewing your stay with us, Jacqueline. We are so sorry for the issues that you encountered during your stay with us. We pride ourselves on delivering an exceptionally clean stay that is full of great customer service. We hate to see that this was not your experience, and can assure you that we will revisit our standards and training to avoid this in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
I had to sleep in my car,there was no check in
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Heather. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Only stay here if you must. The front desk is very hot or cold. You either get a very motherly and almost condescending woman, a young lady who doesnt want to be at work, or no one - more so of the last. The doors are never locked so anyone can be in the halls. There are ZERO amenities. The location is very dodgy; its the last location in the bunch so its at a dead end. And to top it off, there are roaches.
Business response:
Thank you for taking the time to review your stay with us, Jenna. We appreciate your constructive feedback regarding your recent stay with us. We can understand your frustration over an experience that included these inconveniences. We can assure you that we are always looking for ways to improve and will make sure that we address this with the team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Hello Omunique. We are so sorry that you did not enjoy your time with us. We would love another chance to show you a much better stay the next time your travels bring you to the area.
Blame for smoke alarm when it was a faulty smoke alarm staff was rude and kicked us out for know reason and kept our money
Business response:
Hello Tanya. We hate to see that this was your experience as we never want your time with us to be less than perfect. Thank you for bringing this to our attention so that we can review it with the staff. We do hope that your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.2 star rating with 825 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.