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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good appearance
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
I wouldnt recommend... The floors were filthy and sticky and we found roaches in our room. It looks nice at first, but the cleaning needs to be stepped up. I didnt realize it waa a place people also lived as well. Quite a different stay than planned. I wouldnt stay again.
Business response:
Hello Matthew. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address the cleanliness issues with our housekeeping team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Keith. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
The toilet seat was very loose, the toilet itself was not secure to the floor, the shower pressure was way to high, the shower vent fan did not work. There was no daily housekeeping of the rooms. you have to go exchange for fresh towels and there was extra fees for towel exchange. The room itself had obviously been previously damaged by other occupants and the cover up was just sad. the beds came from IKEA it looks like, and the pillows came from the 2$ bin at Walmart. I will never use a Wood Spring again.
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Rooms were fine, nothing spectacular. Staff was horrible. The live jn staff was never at front desk. I waited 45 mins called, and even saw the fire dept looking for clerk about a fire alarm. No matter if you call the number or not the agaent on the phone isnt on site and cannot reach them either. 1 week stay and saw staff 2xs after a 20 min wait at check in, and when guest started fighting in parking lot. Forget any toiletries or customary things in rooms, and towel replacement NOT!! Go across street to walmart and buy them ... read more
Business response:
Thank you for your review. We are so disappointed to know that your stay was not the exceptional one that we intended for you due to the problems reaching the front desk and our amenities. We work hard to be extremely efficient and can't apologize enough that this did not come through. We also hate to see that you may not have been aware of our amenity offerings. Since we are more of an extended stay, we allow our guests to customize their stay and only pay for the items that they need or want to use instead of adding those ... read more
Other patrons were very noisy, and the fire alarm went off at 2am, then stopped after five minutes with no explanation.
Business response:
Thank you for the review of your time spent at our hotel. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We are so sorry for the impact that this created and hope that your future travels are wonderful ones.
Had a reservation amd called m told them itll be a late check in was told it was ok just use phone dial 500 get there do exactly as told just to be told they sold my room because the card on file wouldn't go thru but i elected the pay on site just used the card ro hold the spot was using a diffrent card uppn arrival nit could because my eoom was sold n no one contacted me stating my card didnt go thru or anything being that i lock my cards so no fraud can happen and i never heard of a hotel runnong someone card if there not ... read more
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel due to the billing issues. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Business response:
Thank you for your review. We are so sorry that we failed to earn your great rating. Best wishes in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.2 star rating with 825 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.