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Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
- Hotels
- Atlanta, GA
About this business
Location details
2010 Powers Ferry Road, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful
Business response:
Dear Nancy, Thank you for choosing us and bringing the room condition to our attention. We apologize for any inconvenience you faced during your visit. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hotel Management
Overall it was the worst hotel I’ve ever stayed at
Business response:
Dear Jay, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Our team aims to provide excellent service and to exceed our guests' expectations every visit. However, we failed to do so, and we apologize for any concerns that may have kept you from having an outstanding stay. We are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Awful! Terrible! Walked in desk was closed off with a metal gate. Picked up courtesy phone and no one answered. Called about 20 times. Lobby smelled horribly of marijuana. Finally someone came to the desk and checked us in - when my husband asked a question - he said “I am not working I’m just helping out” Got in the room, only 1 towel and one washcloth for a room for 6. Debris all over bathroom floor and the rest of the floor was sticky… next morning left at 10 am still no one at desk and desk covered by rolling metal door.
Business response:
Dear Kevin, Thank you for taking the time to share your comments. Our goal is to provide excellent service; therefore, we apologize this was not your experience. We have addressed your concerns with our staff to ensure this does not happen again, and we are very grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
There was a huge cockroach in our room, it took forever to check in, all the furniture was old and worn, the pool was not clean, they advertised breakfast but there was none….
Business response:
Dear Maureen, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Your comments are shared with our management team for further action on updating the areas outlined. Until then, we will continue serving our guests with clean, fresh, and up-to-date accommodation. We hope you will choose us again and we promise to provide a better service.Since... read more
Worst ever No hot water no ice
Business response:
Dear Hezekiah, We appreciate you taking the time to review our property. Our main objective is to provide our guests an enjoyable and unforgettable experience. We sincerely apologize for the inconvenience caused by the lack of hot water and ice during your stay. If this happens again in the future, please inform our front desk, and we will be more than happy to help you. We have noted the issues you mentioned and we will look into this. We hope you will consider giving us another opportunity to surpass your expectations on y... read more
We walked into our rooms stains everywhere broken drawers and broken doors! Dirty smelly dogs barking! Smelt like pee.
Business response:
Dear Elizabeth, We are sorry for not meeting your expectations. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We will address this with our staff and ensure they are better attended. Also, the rooms need to double check before being allocated to the guest. We apologize for the dog barking and for the frustration this caused. If this happens in the future, please let our front desk know, as we have a pet policy so our guests are not disturbed. We hope you wi... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Marietta - Wildwood
How is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood rated?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood has a 3.2 star rating with 1,559 reviews.
When is Extended Stay America Select Suites - Atlanta - Marietta - Wildwood open?
Extended Stay America Select Suites - Atlanta - Marietta - Wildwood is open now. It will close tomorrow at 12:00 a.m.