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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff not professional
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies for the service issues you experienced. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Great staff, not a good hotel. The roomed smelled very badly. In order to get an extra towel, I has to bring down a towel. There was only one roll of toilet paper in the room. So when I ran out, them empty roll had to be brought down to get another. Even though I stayed for business, I should have to feel like I am in prison to feel comfortable. The staff was very nice about everything. The hotel itself need a lot of improvement. There were also burn marks on the floor. It was not worth $100 per night.
Business response:
Thank you for providing us with details about your stay. I appreciate your kind comments about our staff; however, I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I am taking all necessary steps to correct these issues and provide each guest with a comfortable stay moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see yo... read more
bad smell and Centipedes: stayed here for two weeks, couldn't change motels since I booked through expedia and would have been charged full price. the room was clean bed comfortable nice shower. but the room had a bad smell to it. seemed if the stove and hood exhaust was used, the smell would be worse and I would find centipedes in the bathroom later that night or early in the morning....didn't bother to change rooms since the whole motel smelt odd/bad to me. I used a bottle of fabreeze and the air fresheners that you clip i... read more
Business response:
Thank you for your review. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I do hope that you will return to our hotel.
Smelly and bad service Horrible experience. We waited in the lobby for 20 minutes for someone to come check us in. The hallways stunk like vinegar. There was never anyone at front desk but when they did come around they were extremely unprofessional in appearance. Not a good choice.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that you had to wait 20 minutes upon check in and that the hallways smelled like vinegar. Your comments were reviewed by the staff, and we will take necessary steps to make sure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Terrible The night attended was very rude and would not honor my reservation.
No dishes or cook ware in the room upon arrival. House keeping didn't come once during my 4 night stay. Internet was very slow.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that we failed to explain our amenities upon check-in. While we no longer keep dishware in guest rooms, these items are available at the front desk for no additional charge. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I am working with our front desk staff to ensure we are clearly communicating our amenit... read more
Never again The room was not clean at all. Had hair in shower and in sheets. Hotel allows pets so the hallways smelled of pets and litter boxes as there was several animals in hotel. When I mentioned it to the hotel employee he gave me a bottle of febreeze from behind counter. Pool was not clean, had to clean it both times my family used it. Had no wash clothes in room had to ask. No maid service either so had to ask for more wash clothes and towels. Location is great but hotel was lacking. Would not stay at another Extended... read more
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, I am using your comments to coach our staff on the importance of making sure rooms are cleaned and inspected to our company’s high standards. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choos... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,134 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.