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Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
- Hotels
- Atlanta, GA
About this business
Location details
6330 Peachtree Dunwoody Rd., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hope your room is cleaner than mine! Room was not very clean. There was holes in the towels, hair in the bed and I wasn't sure if the sheets had been cleaned, floors were not swept or mopped, remote for tv was falling apart. The cleaning staff were really nice and the area is great because there is plenty to do within a 5 mile radius. I was not very impressed with this hotel, they are usually better.
Business response:
I appreciate you bringing your experience to our attention. We appreciate the kind comments about the hospitality serviced conveyed from our staff; however, we apologize that we did not meet your expectations regarding room cleanliness. Your comments were reviewed by the staff, and we will most definitely improve to Extended Stay America's efficient room cleaning standards to make sure your experience is not repeated. Thank you very much for bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope... read more
Disappointment When we arrived at the hotel the check in desk clerk did not even look at me. She just asked for ID and credit card, then when we got to the room the TV had been left on. I checked the bathroom and there was still hair in the tub and on the shower wall. I had to clean the shower wall before I could shower. When we asked for extra pillows they did not have any, the only plus was we were able to trade out towels for clean ones. Overall we will never be staying at an Extended Stay America ever again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Your comments in regards to our fresh linen exchange policy are much appreciated; yet, I was disheartened to read we did not meet your expectations with the service provided along with room cleanliness accommodations. In response to your feedback, I am coaching our staff daily to ensure the importance of customer retention thru services conveyed. I am grateful for the feedback you provided so we are able to continually improve our hotel. I d... read more
Far out from Lenox and downtown ABOUT 25 mins I did not like that staff was on the phone talking about personal issues at work. I understand we all have life's and things going on and i actually work in a hotel and this would not fly where I work I won't be staying here again tho.
Business response:
Your review for our hotel was recently brought to my attention. We appreciate the kind comments about our location having a quiet atmosphere; however, we apologize that we did not meet your expectations of hospitable service. In response to your feedback, I am effectively taking action to coach my staff. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
The dump This is been a nightmare from trying to check in to getting anything. They first said that we already checked in that day and had already left. Then they tried to charge me a second time for the same room. Instead of request for towels and linens be brought to the room they gave it to me tell me I can take them up myself. The air conditioner dish and unit was real loud. I will never stay here again .
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to en... read more
Staff not professional
Business response:
Thank you for the feedback about your stay at our hotel. Please accept our apologies for the service issues you experienced. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Great staff, not a good hotel. The roomed smelled very badly. In order to get an extra towel, I has to bring down a towel. There was only one roll of toilet paper in the room. So when I ran out, them empty roll had to be brought down to get another. Even though I stayed for business, I should have to feel like I am in prison to feel comfortable. The staff was very nice about everything. The hotel itself need a lot of improvement. There were also burn marks on the floor. It was not worth $100 per night.
Business response:
Thank you for providing us with details about your stay. I appreciate your kind comments about our staff; however, I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I am taking all necessary steps to correct these issues and provide each guest with a comfortable stay moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see yo... read more
bad smell and Centipedes: stayed here for two weeks, couldn't change motels since I booked through expedia and would have been charged full price. the room was clean bed comfortable nice shower. but the room had a bad smell to it. seemed if the stove and hood exhaust was used, the smell would be worse and I would find centipedes in the bathroom later that night or early in the morning....didn't bother to change rooms since the whole motel smelt odd/bad to me. I used a bottle of fabreeze and the air fresheners that you clip i... read more
Business response:
Thank you for your review. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. I do hope that you will return to our hotel.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody
How is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody rated?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody has a 3.1 star rating with 2,176 reviews.
When is Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody open?
Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody is open now. It will close tomorrow at 12:00 a.m.